Job Description

Job Category: Customer Service & Contact Centre:Source to Pay Triage Advisor - Co-op Business Services
xc2xa324,000 - xc2xa325,000 plus great benefits (Work Level 6C)
Manchester city centre, in this role you'll work in a hybrid way splitting your time between home and coming into the office around 2 days a week based on business needs (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy ).Please note, as part of the selection process for these roles, we'll be holding assessment centres on 8th and 14th May.We're looking for a Triage Advisor to join the newly formed Triage team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You'll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'.As a Triage Advisor, you'll be a primary point of contact for colleagues with queries around finance and processes - providing advice, first line resolution and admin support for exceptions. We'll need you to use your great communication and organisation skills, offering colleagues the best possible service. You'll use SAP and other systems, developing your technical skills on the job with support from more senior colleagues. It's a great chance for you to advance your abilities and gain great exposure within CBS.What you'll do

• Provide first line resolution and admin support around financial queries and processes, solving problems and providing accurate reporting within agreed timescales
• Make sure that processes are followed and look for opportunities to drive effectiveness through continuous improvements
• Develop a broader understanding of the Triage team, to recognise the impact of your role on CBS and the wider business strategy
• Demonstrate inclusive behaviour, collaborating across the team to establish a shared understanding of what good behaviour looks like

This role would suit people who have

• A passion for self-development
• Good general IT skills with the ability to pick up new systems
• Great communication and relationship building skills
• An organised approach with the ability to manage your own workload
• Strong team working skills

Why Co-op?If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.Building a diverse environmentWe're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at jobs.coop.co.uk/apply-processYou can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeingPlease note that we may close applications for this role early.As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.#CBS

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