Job Description

This role sits within our Concessions division, catering for customers at visitor attractions. By continuously developing and keeping ahead of the competition through innovative catering and hospitality offers, our concessions sites aim to make every customer experience memorable. Away from the standard nine to five, these sites offer flexibility and opportunity for hospitality career growth.



Site Operations Manager -- Elior at SS Great Britain

Location:

Bristol

Elior is proud to partner with one of the UK's most iconic heritage sites, the SS Great Britain. We are looking for an experienced and passionate Operations Manager to oversee the relaunch of our on-site restaurant and drive the success of all catering and event operations.

About the Role

This is a unique and exciting opportunity for a dynamic Operations Manager with a strong background in both restaurant management and event operations. You will play a pivotal role in re-launching the restaurant, delivering memorable dining experiences for visitors, and managing a busy calendar of private events, corporate functions, and large-scale hospitality occasions.

Key Responsibilities

Lead the re-launch of the restaurant, ensuring exceptional guest experiences and operational excellence from day one. Oversee all aspects of day-to-day restaurant operations, from front-of-house service to kitchen coordination and supplier relationships. Manage and deliver outstanding catering and hospitality services for a wide range of events at SS Great Britain, including weddings, conferences, and private functions. Drive recruitment, selection, and onboarding of a brand-new team ahead of the relaunch. Lead on staff training and development, building a motivated and skilled team who deliver consistent quality and service. Maintain rigorous health & safety, food hygiene, and compliance standards. Collaborate closely with the wider Elior team and SS Great Britain management to ensure seamless service delivery across all touchpoints. Work to financial targets, monitor budgets, and ensure profitability across all operations.

About You

We are looking for a proactive leader who is hands-on, highly organised, and commercially astute. You will have:

Proven experience in restaurant management with strong operational and financial skills. A solid track record in event management and hospitality operations, ideally in a venue-based environment. Exceptional team leadership skills, with experience in recruitment and training. A passion for delivering memorable guest experiences. Strong planning, communication, and problem-solving skills. Flexibility to work evenings and weekends as required by the business.

Why Join Us?

Be part of an exciting new chapter for a prestigious venue. Lead a relaunch project from the ground up. Excellent career development opportunities with Elior. Competitive salary and benefits package.

This is an exciting new role for an ambitious operations professional ready to make a real impact -- we'd love to hear from you.



Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Savour delicious and healthy meals, on us, every day at work Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

Workplaces & Office Space Sporting Venues & Stadium Attraction & Heritage Sites Public Sector & Defence Health, Care & Hospitals Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 87% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality

At Elior, we're committed to creating a culture of respect, inclusion, and belonging for all.

Ultimately, we believe it's our differences that make us stronger and enrich our work environment, which in turn makes Elior a great place to work!

By celebrating equality and diversity we've created a culture where everyone feels valued and empowered to do their best work, where colleagues fulfil their potential and have the opportunity to succeed.

If you need any support or adjustments during the application process, just let us know. We're happy to help.

Interested? Click 'Apply now'