Job Description

Job title:

Shop Manager

Reports

to:

Operations Area Manager

Responsible

for:

Assistant Manager, Supervisors and Team Members



Purpose of role
To manage the day to day running of the shop in the most efficient and effective manner, delivering the highest possible standards of service through a highly trained and passionate team, whilst being pro-active in maintaining and/or improving turnover and profitability, following Blackbird standards and guidelines.



Key Objectives
Delivery of business strategies, with the support of key departments

Seek and maximize revenue opportunities and minimize costs at all times

Consistently exceed customer expectations through the team and product

Develop a motivated and high performing team committed to delivering clear goals

Protect the health, safety and well-being of our customers and teams

To represent Blackbird at the highest level


Responsibilities Operations
Promote clear communication channels and cascade information to whole team using the weekly updates and

monthly team meetings


Regularly maintain awareness of current business trends and competitor activity near your shop

Maintain high level of communication with Support functions, to ensure awareness of current priorities and future strategy, not relying on emails

Use key financial indicators to evaluate and improve the business and identify and act on opportunities

Complete rotas, forecasting and other KPI's daily on time, taking remedial actions if required

Manage change, effectively by constantly questioning current ways of working in a coherent constructive way, making recommendations to move the business forward

Analyse hourly/daily sales of key lines and set up any corrective measures required

Order, control and return stock in accordance with Company Procedures

Ensure that equipment is maintained to a high standard at all times and organise all repairs within budget

Consistently take steps to follow through, ensuring tasks are fully completed; independently check to ensure accuracy and quality of work achieved

Ensure that the shop is open on time with the correct staff ratio in line with trading patterns and labour budgets

Create, deliver and support implementation of sales initiatives to maximise profits and measure local Marketing plans promotional activities, including staff incentives

Maintain the required standards of merchandising, product and, displays in the shop following the Blackbird Bible rules to maximise sales opportunities

Ensure that Blackbird's control systems/audits are fully adhered to and meet or exceed profit margins

Manage & control costs and margins without compromising standards and customer experience

Undertake such duties as may reasonably be required by Senior Management

Ensure Product quality and presentation is excellent and maintained to Blackbird standards

Adhere to end of week/month procedures at all times without exception, review results and variances with relevant departments

Develop a culture of actively seeking feedback from customers on a regular basis

Agree and implement actions to continuously improve the customer experience

Ensure all customer requests and feedback are responded to promptly and efficiently

Maintain good relationships within the surrounding local community of residents and businesses


HR
Assist in Employee Relations, giving guidance to team in consultation with Head Office team

Actively participate in the recruitment process and assessment days for new people

Manage and support the development of key members of the team & implement a succession plan

Ensure all personnel files are complete, accurate, legally compliant & up-to-date Ensure all your team attend relevant training


Team
Actively encourage and support initiatives/benefits that promote the retention of employees

Install a culture of pride and ownership amongst the team, ensuring a seamless operation at all times

Ensure communication of day-to-day business issues are maintained and acted upon through daily team briefs

Clarify roles and responsibilities and allocate work and resources effectively to the whole team ensuring work-life balance and keeping within the Working Time regulations for staff planning




Ensure that standards of uniform, behaviour and personal presentation of self and team are compatible with the Company's desired public image, values and following Company guideline

Develop a positive, direct and open relationship with all the team, and encourage good and fair working relationship throughout all areas of the shop through cross skilling of team

Reward and recognise good performance within the team


Managing Stock and controls
Ensure that deliveries are checked and documented upon receipt for correct quality and quantity and display and store delivered goods as required to food safety and company standards

Maintain stock levels within acceptable limits and audit/rotate daily stocks of perishable goods.

Ensure the shop is kept clean and tidy through good housekeeping, maintaining high hygiene standards and safe working practices in line with the Company Health and Safety policy

Action relevant H&S legislation to Company required standards and ensure a safe workplace by identifying

hazards and taking corrective action


Review and communicate H&S and food alert reports initiate required action

Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity of Blackbird

Be responsible for the security of cash and banking following correct handling procedures at all times


Attributes:
Passion for leading food & drink quality

Passion for leading an excellent customer experience

Excellent communication skills

Fantastic standards and a professional approach

Outgoing & lively personality

Flexible and committed

Highly motivated

Team player


The above are key tasks for the role but please note that this is not an exhaustive list and may change from time to time in line with business needs.
INDMANAGE