Job Description

Love retail? Love making a difference? We've got the perfect role for you!


We're looking for an experienced Shop Manager to lead our charity shop in Bishop's Stortford. Every one of our shops has its own unique style, and we're all about great customer experiences, and being a positive force in the community.


Your retail know-how, leadership skills, and passion for high standards will help shape the success of the shop - and support an incredible cause in the process.


Our retail teams cover the needs of their stores by working on a rota basis so this role will require weekend work, and flexibility. (Working 5 days over 7.)


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What will I be doing?

Ensuring high standards of display, presentation, and cleanliness are maintained throughout the shop Leading by example, providing excellent customer care to enhance the shopping experience Maximising sales and profits, achieving key objectives for the shop Guiding, inspiring, and engaging a team of paid staff and volunteers Meeting gift aid conversion rates from people donating goods Supporting events held both in the shop (evenings) and the local community
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What skills are you looking for?

Retail management experience An interest in and / or experience of working with sustainable fashion Experience of managing and inspiring a diverse team of people Excellent organisational skills Understanding, respect and consideration for others at all times A good knowledge of email, MS Office and the internet A 'can do' approach to work Someone who communicates well, both verbally and in writing And ideally experience of working within charity retail
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What are the benefits?

Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:


27 days holiday Pension scheme Life assurance scheme Employee Assistance Programme Cycle to work scheme Health Service Discounts Refer a friend bonus

Sound like your next move? We'd love to hear from you!




Isabel Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest in joining our team


We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.


Successful applicants will be required to undertake a DBS check.