Job Description

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We\'re an organisation where people matter.

We\'re continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click .

About our people and the recruitment process - We\'re an inclusive employer of choice and we welcome applications from everyone!

We encourage our colleagues to work flexibly, as we know traditional working patterns don\'t always fit. If you want to consider working flexibly, just let us know and we\'ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We\'re also a employer and we\'ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

Manage the day to day performance of the Station team within set resources and budgets, in accordance with the company processes and objectives. Professionally delivering excellent and consistent customer service, and providing an operationally safe, secure and quality station environment for all station stakeholders including TOCs, tenants, passengers, station users and retailers.

Please Note: This role requires the incumbent to hold securityvetting, no start date or hire should be progressed until the required vettingclearance has been obtained. For further information, please contact (Delete before advertising)

About the role (External)

Key Accountabilities:

1. Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service. Act as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance.

2. Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas, checking inspections are completed and recorded.. Manage and direct resources in response to all accidents and incidents affecting the station environment.

3. Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs), in partnership with TOC\'s and retail outlets.

4. Liaise with internal and external stakeholders and customer including route teams, TOC\'s and FOC\'s, to develop and maintain effective relationships in order to increase the overall customer satisfaction at the station.

5. Manage employee rosters and resources on a day to day and long term basis, delivering resource contingency plans as necessary within budget and procurement rules.

6. Manage the programme delivery for station checks including contractor compliance and train despatch, in accordance with relevant company standards and procedures. Implement the National Railway Security Programme and Station Security Plan to deliver the legislative requirements and maintain relevant records and implement plans to prevent criminal activity and improve safety within the station.

7. Conduct the required risk assessments that are mandated through legislation and company standards. Review and approve contractor risk assessments and method statements for compliance with standards.

8. Implement and comply with the relevant industry and company standards and procedures including health, safety and environmental policies and procedures. Management and deliver the competency assessment processes. Comply with Network Rail\'s.

9. Carry out non-technical checks of works in progress checking that Landlord\'s Approval Conditions are adhered to and that non compliances are reported and managed effectively.

Job Skills, Experience and Qualifications:

Essential

\xc2\xb7 Ability to lead, manage and develop people *

\xc2\xb7 Ability to attain rules and regulations level 2 competency *

\xc2\xb7 Ability to gain appropriate assessor competence *

\xc2\xb7 Ability to gain Station Incident Officer *

\xc2\xb7 Ability to gain safety management qualification IOSH/NEBOSH *

\xc2\xb7 Able to demonstrate decision making skills, assertiveness

\xc2\xb7 Understanding of customer needs and requirements

\xc2\xb7 Able to demonstrate organising and planning skills

\xc2\xb7 Previous safety management experience

\xc2\xb7 Ability to attain Person Responsible for Fire Safety *

\xc2\xb7 Attain First Aid at Work*

Desirable

\xc2\xb7 Understanding financial systems and budgets

\xc2\xb7 Commercial awareness

\xc2\xb7 IT skills in relation to report writing, corporate IM packages

\xc2\xb7 General understanding in business improvement processes

\xc2\xb7 General understanding of railway industry structure and responsibility

\xc2\xb7 Ability to engage in employee relation issues

\xc2\xb7 Previous customer service experience

\xc2\xb7 Experience in accident investigation

• denotes post holder must attain relevant competency prior to carrying out activity

How to apply (External)

: \xc2\xa335,582 to \xc2\xa340,029

Grade: Band 4B

Closing date: 8th September 2023 - Late applications will not be accepted.

Click \'apply\' to login and submit your CV and complete the pre-screening questions.

We\'re dedicated to creating an and we welcome applications from everyone!

Network Rail is a and we\'ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

You can visit for advice on accessibility support if you\'re unsure of the options available. Should you require any reasonable adjustments/modifications, please contact .

All offers of employment are conditional upon satisfactory completion of pre-employment checks.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their to safety in their application.

Network Rail Benefits -

Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.

If successful for this role, you will be required to undergo additional security vetting (i.e. Counter Terrorism Clearance).

We retain the right to close the advert before the listed closing date (based on application volumes) so if you are interested in this vacancy, we encourage you to make your application as early as possible.

Network Rail