Job Description

Purpose of the Role

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As a Control Room Operator, working in Rail Services you will be part of a medium sized team who play an essential role in the 24/7 real-time operation of our on-track plant fleet, whilst gaining additional knowledge and experience of the technical and commercial activities which underpin our operations.

Person Specification

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Has experience and confidence in using computer systems to undertake processes, record and manage safety critical data. Is dynamic, driven, and professional and can perform duties safely on their own, using processes and procedures and without direct supervision. Is naturally inquisitive, with the ability to interpret a range of operational data and draw conclusions on the action to be taken in a safety critical environment. Has a positive, attitude and thrives in a busy and pressurised environment. Is a confident communicator both verbal and written, with excellent spelling and grammatical skills. Understands the UK Rail Infrastructure and has good geographical knowledge. Has previous experience working within a Control environment or Emergency Control Centre (Desirable)

Key Responsibilities

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Monitoring and controlling the safe efficient and reliable operation of our on-track plant fleet 24/7. Managing the reporting, recording and escalation of any real time issues including incidents, accidents and environmental occurrences in a professional and efficient manner informing the appropriate parties in the correct timescales in accordance with Company procedures. Communicating and co-ordinating with our on-site colleagues, escalating issues as necessary to on-call managers and our maintenance department on all issues affecting operational shift performance. Ensuring all activities are undertaken in accordance with policies, procedures, and safety rules. Working closely with our customers, stakeholders and service providers who support our activities. Producing and distributing accurate, brief, concise operational updates and communicating clear handovers. Attending all required training for the role and continuing training throughout your employment. The above does not limit your duties and the Company may require you from time to time to undertake any work within your capabilities and capacity As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.

What We Offer

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Competitive Salary 26 days Annual Leave Industry leading Life Assurance Healthcare Cash Plan Wellbeing Employee Assistant Programme Pension Scheme Eye Care Vouchers Long Service Award Season Ticket Loan * Occupational Health Service