Job Description

Are you a proactive problem-solver with a passion for customer service? We have an exciting opportunity for a Service Desk Analyst within our Digital Technology Services department at the University of Reading. No prior IT support experience? No problem! We are looking for individuals with excellent communication skills, organisational flair, and a willingness to learn and grow in the world of IT support.

As a Service Desk Analyst, you\'ll be the first point of contact for our valued customers, assisting them with technical queries and ensuring their issues are resolved promptly and efficiently. Our supportive team will guide you through the process, providing training on Microsoft-based operating systems, Office365 applications, and troubleshooting techniques. You\'ll also have the ability to further your knowledge with training on a variety of systems and access to the LinkedIn Learning platform.

Your commitment to customer satisfaction and your helpful, diplomatic approach will be key as you liaise with staff and students alike, making a real impact on their technology experience. Whether you\'re responding to queries via phone, email, or in person, your dedication to providing top-notch service will shine through. If you\'re looking for a dynamic and rewarding role in IT support with a university renowned for its values and commitment to personal development, we encourage you to apply and be part of our growing Service Desk team.

Join us in this fulfilling opportunity where you can turn your enthusiasm for customer service into a rewarding career in IT support. Apply now and embark on a journey of continuous learning, professional growth, and making a difference in the lives of our university community.

Make your mark with us at the University of Reading. Apply today and become a Service Desk Analyst!

Please see the job description and personal specifications for further details.

Closing date - 11 August 2023

Interview date - TBC

Informal contact details

Alternative informal contact details

Contact role:

Head of Service Delivery

Contact role:

Service Desk Manager

Contact name:

Aaron Kingsbury

Contact name:

Anwar Hussein

Contact email:

a.d.kingsbury@reading.ac.uk

Contact email:

anwar.hussein@reading.ac.uk

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the .

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

University of Reading