Job Description

At the University of Manchester, we pride ourselves on being a world-leading institution with a rich history of innovation, and excellence in research, teaching, and social responsibility. As one of the UK's leading Universities and a Global Leader in Research and Education, we are committed to delivering an outstanding student and staff experience, driving innovation, and shaping the World of tomorrow.


We are embarking on an exciting journey of technological transformation, investing in cutting-edge solutions and infrastructure to support our vision for the future. As we evolve, we are looking for individuals who are passionate about innovation, collaboration, and improving the university experience. Join us, and become part of a team that is shaping the future of higher education technology.

The Role

We are currently looking for a talented ServiceNow Developer/SysAdmin to join our dynamic IT Services team.


You will play a key part in the implementation, configuration, and ongoing support of the University's ServiceNow platform, ensuring the smooth operation of the services that support our staff, students, and researchers.


Implementing and configuring ServiceNow modules based on business requirements, including ITSM and CSM, you'll help develop and maintain forms, workflows, client scripts, and business rules to enhance ServiceNow functionality.


As a key player in the development and enhancement of our ServiceNow environment, you will work with stakeholders to design, configure, and deliver solutions that align with user needs and the university's strategic goals. Developing and maintain forms, workflows, client scripts, and business rules you will help to enhance ServiceNow functionality for our huge user-base. .


You will also be involved in troubleshooting technical issues, implementing best practices, and ensuring that our ServiceNow platform is constantly evolving to meet the changing needs of the institution. Managing integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and Integration Hub and supporting instance upgrades, patches, and plugin activations to keep the platform up to date; you'll ensure all work adheres to university architecture and security standards.

The Person

We value your skills and abilities and, this is not intended to be an exhaustive set of reuirements. If you're concerned that you don't tick every box or meet every requirement, we'd still love to hear from you! Ideally we are looking to see:

A ServiceNow enthusiast who thrives on creating impactful solutions! If you've got hands-on experience customizing ServiceNow, particularly in ITSM and request management, you'll feel right at home here. We're after someone who knows ServiceNow development best practices like the back of their hand and is excited to collaborate in an Agile environment. Communication is key - whether you're simplifying complex technical concepts or working with diverse teams, your ideas will shine. You'll love problem-solving and have a passion for service excellence, always looking to make things better. Bonus points if you've dabbled with integrations or have a bit of ITIL experience!

Why Join Us?

This is a fantastic opportunity to play a central role in the development of cutting-edge digital solutions that will have a lasting impact on the university.


At the University of Manchester, we are committed to investing in the future, creating an inclusive, collaborative, and forward-thinking environment where your ideas will be heard, and your skills can grow.


By joining us, you will be part of a highly motivated, diverse, and talented IT Services team, working to deliver innovative solutions that support the University's mission of excellence in education, research, and community engagement.


As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.


Our University is positive about flexible working you can find out more here


Blended working arrangements may be considered


Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Arran Collinge


Email: arran.collinge@manchester.ac.uk

General enquiries:

Email: People.Recruitment@manchester.ac.uk

Technical support:

Jobtrain: 0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.