Job Description

Job Title

Service Technician - Full Time

Location

Alpha Power Cleaners Ltd, 223 Barrow Road, Sileby, Loughborough, Leicestershire, LE12 7LR

Reporting to

Operations Director & Workshop Manager

Overview of Company

Alpha Power Cleaners is a fast-paced, customer focused, family run company providing sales, service, repair and hire of a wide range of commercial cleaning equipment throughout the Midlands and beyond. With a strong reputation for reliability and technical excellence, we support our customers with high-performance equipment, expert service, and unmatched customer care.

Responsibilities and Duties

We are seeking a dependable, mechanically skilled Service Technician to join our growing team. This hands-on role involves servicing, maintaining, and repairing a range of industrial cleaning equipment both in-shop and on-site. You will play a critical role in ensuring customer satisfaction through prompt, professional, and high-quality service.

- Service and repair of industrial cleaning machinery such as pressure washers, floor scrubber dryers, floor sweepers etc. This will be a variety of on-site and workshop based jobs.

- Conduct scheduled preventative maintenance

- Respond to on-site service calls and troubleshoot issues in the field

- Keep detailed records of work performed, parts used, and customer interactions

- Maintain a clean, organized workspace and company vehicle

- Assist in equipment installations and customer training as needed

- Communicate effectively with customers, suppliers, and team members

- To work as part of the Alpha Power Cleaners service team demonstrating the flexibility required to deliver Alpha Power Cleaners business requirements.

- Provide exceptional customer service to Alpha Power Cleaners customers in line with both customer and business requirements in a consistent and professional manner.

- To travel as necessary to customers sites, providing the delivery and collection of cleaning equipment, adhering to the highest levels of integrity and professionalism.

- Provide detailed and logical hand over of equipment and the necessary training to customers upon delivery of equipment.

- Loading and unloading of delivery vehicles in a efficient and safe manner.

Person Specification - Essential Criteria

- The ability to learn and adapt in a fast paced environment
- The flexibility to meet customer requirements which may include early starts and late finishes
- The ability to work on own initiative
- Excellent communication skills and a friendly approach
- Previous experience in a mechanical/electrical background (however specialist training will be provided)
- Excellent punctuality
- Full clean driving license
- Good spoken and written English
- Experience in delivering high levels of customer service
- Ability to work both independently and as part of a team
- Proven experience working independently in the workplace to achieve objectives.

What We Offer

- Competitive wages and benefits package
- Ongoing training and support
- Opportunities for advancement
- A positive and team-oriented work environment
- Market leading workshop and facilities
- All the tools required to complete your job

Training

Full training will be provided to the successful applicant through a variety of both in house and manufacturer based training courses.

Job Types: Full-time, Permanent

Pay: From 28,730.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension On-site parking
Schedule:

Monday to Friday Overtime
Work Location: In person