Job Description

Are you passionate about IT and Technology? Do you enjoy working with people and providing a 1st class customer service? Do you love working with a team and contributing to a fantastic cause? We have some fantastic opportunities for the right people to support Children\'s Services, Retail and our other business lines in providing local issue resolution, support, advice and guidance. This role will also support the organisation in delivering Barnardo\'s Tech Transformation and mobilising services within the region you will be based.

At Barnardo\'s we believe in children and support the most vulnerable children and young people in the UK. As a Service Support Engineer you now have a chance to play your part in this vital work.

You will be working within the Operating Technology team as a Service Support Engineer. Some of your main responsibilities will be to advise, analyze, troubleshoot and fix first and second line technical issues for our technology-related infrastructure, hardware, software, networks as well as mobilising and supporting our with on-site visits as well as remote support.

We have 2 new posts available within the Service Support Team which will expand the support of our team to 12 engineers covering the UK. The position available will cover the following areas:

• West Midlands and South Wales
• East Midlands and East of England

The Service Support Engineer role is an existing post within the Operating Technology team in Business Services. The function of the SSE is to assist offices, Children\'s Services, Retail and our other business lines in local issue resolution, support, advice and guidance as well as business relationship with other key areas of the business. An important part of your role in its first few months will be to work with the Service Support Team Leader, as well as your local colleagues, to ensure that the right level of support is provided across the organisation and the country. Our team of empowered engineers will be expected to fulfil both physical and remote requests for support, including during mobilisation and shutdown of services, and provide a more joined-up and friendly support experience to teams on the ground. The successful candidate will be responsible for their own region and will be working on some large projects to upgrade networks, printers and telephony within their support area.

As a Service Support Engineer, you\'ll enable hundreds of people to do their job every day by being aware and proactive about troubleshooting local problems, and thousands of people by working closely with the rest of your team nationally to solve big issues as they arise.

This role is home based and you will work mainly within your local region but may occasionally be required to travel to other regions to support your team in larger projects or rollouts.

It is a fantastic opportunity for further career development in managing your own regional projects and mobilisations using various all round technical skills whilst building relationship management skills with key stakeholders and working with other areas of the business.

If you would like to use your talent to make a positive difference and develop your career then we would like to hear from you!

More information about the role is available below.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo\'s . We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out 1st April 2023. This is a positive change for the charity, and a key pillar of our Strategy. It will assist us in supporting colleagues to grow and develop in their career at Barnardo\'s as it will offer clear routes of progression for colleagues to progress through the pay band of their role.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band - this ensures that pay progression steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo\'s pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

• Barnardo\'s believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo\'s. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo\'s stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo\'s Learning and Development offer

*T&C\'s apply based on contract

About Barnardo\'s

At Barnardo\'s we believe in children - no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.

Barnardo\'s