Job Description

Service Specialist, LIND BMW Motorrad, Welwyn Garden CityOTE xc2xa329,400We have an exciting opportunity for a Service Specialist to join our already highly successful team at BMW Motorrad Welwyn Garden City.This role is at the core of our customer experience. You will join the service team in building lasting relationships with customers new and existing, guiding and advising them on work needed on their motorcycles and being with them every step of the way.Responsibilities include, but are not limited to:

• Reporting to the Aftersales Manager
• Achieving budgets
• Liaising with all Departments
• Advising customers on the service journey for their motorcycles
• Ensuring manufacturer systems and procedures are followed
• Maintain records and process accurate Warranty Claims
• Maximising profitability whilst maintaining excellent customer satisfaction
• Maintaining and building close relationships with new and existing customers

The successful candidate will have:

• Previous motorcycle/ automotive trade experience within a service department
• A can-do attitude
• Be a Team Player
• Excellent Attention to Detail
• Great Computer Skills
• Ability to utilise multiple systems
• Possess a Methodical Approach
• Be Approachable and Honest
• Excellent communication skills

Desirable:

• Experience with using automotive systems such as Kerridge
• A full A Category Motorcycle Licence is desirable
• A strong knowledge of BMW Parts, Accessories and Clothing

Benefits Include:

• 39 Hour working week (Tuesday through Saturday)
• 30 days holiday (including bank holidays) rising with service
• Generous staff discount scheme
• Onsite Parking
• Employee Assistance Programme with access to 24/7 helpline and counselling including you and your immediate family
• Bike to Work scheme
• Life Assurance (death in service benefit) 1 year salary
• Health Care scheme with 24/7 access to a GP, 6 physio appointments and a prescription service
• Free eye tests and supplement towards frames
• Enhanced maternity and paternity pay
• Access to gym discounts using our Health Care Scheme
• BMW lease motorcycle scheme
• Ongoing support with LIND Training and Development
• Manufacturer training
• Voluntary time off of up to 3 days to carry out volunteer work
• The opportunity to work in a great environment with great people
• Being a part of the LIND Family

About usWe are part of the LIND Family who represent some of the most prestigious automotive brands in the world, including Triumph, Harley-Davidson and Porsche, Yamaha and Ducati.LIND Motorrad Welwyn Garden City is host to a state of the art showroom and workshop. It houses the latest models in the BMW Motorrad range and an extensive selection of BMW Motorrad Approved Used Models in the Premium Selection. BMW Motorcycles lead the way in motorcycle racing and changing how the world moves. At LIND we believe in creating an environment as exciting and inspiring as the brands we represent, bringing the excitement to the lives of not only our customers but our employees too.We are a family-owned omnichannel business that brings excellence and fun to not only our customers but our employees too. We pride ourselves on creating and promoting a work culture with a family feel while delivering a top-class experience along the way. We work closely with our team members to build their careers and highlight ever growing opportunities with the LIND family. As a team we share in our customers enthusiasm for the brands, with many of us owning and riding our own motorcycles. Their excitement is ours and we share our family culture with them at every opportunity.We encourage all ages and genders to apply.

Lind Group