Job Description

JOB TITLE: Service & Release Engineer (Transport Platform)

SALARY: The salary banding for this role is \xc2\xa345,054 - \xc2\xa350,060

LOCATION: Stockport

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

Our vision for the Transport Platform is to remain as the UK\'s market leader in Motor Finance, continually evolving to provide an outstanding multi-channel experience for all our customers now and in the future. Our core Motor Finance brands are Blackhorse and Lex Autolease.

This is a great opportunity for an ambitious and driven individual to be part of the Transport Platform Service & Release Team and play a key role in continuing to deliver the outstanding Service to our Customers and Colleagues that we pride ourselves on.

This role requires someone who can deal with technical and non-technical customers, values attention to detail and has the analysis capability to derive the "so what\'s" from all the information they are dealing with. You should have a desire to protect and improve Service whilst ensuring compliance across a range of Group Incident and Problem Management measures.

This role will involve working closely with the service engineering community within Transport Platform, the wider Group and third party vendors. You\'ll run Problem Management Reviews and complete all associated documentation, getting to root cause and working with engineers to complete actions.

You\'ll work with the development teams on service introductions and provision. You\'ll also be on hand to support the production of Service and Release MI and identify and implement improvements where appropriate.

You\'ll need to be willing to work flexible hours to support releases, support the Application Batch schedule and out of hours support rota.

Why Lloyds Banking Group

We\'re on an exciting journey and there couldn\'t be a better time to join us. The investments we\'re making in our people, data , and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you\'ll need

An understanding of the importance of IT systems service stability within LBG.

Knowledge of the Snow Application

An awareness of Batch processing and the TWS scheduling application.

Great interpersonal and communication skills with the ability to articulate technical information, up to and including senior stakeholders.

An understanding of how to gather and present Management Information through the use of Power BI and other toolsets as appropriate.

An ability to build close working relationships with stakeholders and supporting teams.

And any experience of these would be really useful

Strong analytical skills with an ability to document and present complex data.

Willing to deepen your technical knowledge and understanding as well as develop, practice and demonstrate the workplace skills, values and behaviours

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it\'s why we especially welcome applications from underrepresented groups.

We\'re disability confident. So if you\'d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

28 days\' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that\'s interesting and makes a difference to millions of people? Join our journey.

Lloyds Banking Group