Job Description

An exciting opportunity has arisen for a pro-active, highly motivated individual to join the Medicine Management Team at Dudley Group NHS Foundation Trust in the position of Service Manger.You will directly report to and work closely with the Directorate Manager whilst supporting the Clinical Service Leads, Matron and Lead Nurses in the operational management and organisation of these services. You will provide support to hospital capacity and flow across the medical division when required. There will be an opportunity to manage projects and support the Deputy Director of Operations in other areas within the medicine division.We are looking for an individual who can demonstrate leadership, has previously managed services and is passionate about service improvement and high-quality patient care. The post holder will have excellent communication skills and thrive working within a busy and changing environment. It would be beneficial if you have knowledge of these services and essential to understand national targets and standards that are required to be met.Main duties of the jobTo be the Service Manager within the directorate/division to ensure achievement of the Trust's and Divisional corporate objectives. The role is to directly assist the management / clinical teams to provide support and have responsibility in managing business, pathways and performance of the directorate.To provide day to day operational management support to the Directorate Manager who has responsibility for the areas;o Access Targetso Diagnostic Performanceo Business Developmento Service Improvemento Business PlanningTo have key responsibility and accountability for the Divisional Diagnostics Waiting Lists / Specialty Area. Specialist Medicine Emergency & Ward pathways & Divisional Medical Rotas, working closely with the management / clinical / nursing and administrative teams.The post holder can be deployed across other areas to support service lines as required and agreed with the Deputy Director of Operations.Work collaboratively with the management team to deliver efficient and effective management of all resources and delivery of quality patient centred services, to include operational management and strategic planning /service development. The post holder will meet regularly with the Director/Deputy of Operations, Directorate Manger, Clinical Services Leads & Matrons for each area.About usAt the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by ourflexible working optionsand by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information -inclusive practice people promise.Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.Please click below to view our EDI page:Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)Date posted17 April 2025Pay schemeAgenda for changeBandBand 7Salaryxc2xa346,148 to xc2xa352,809 a year Per AnnumContractPermanentWorking patternFull-timeReference number253-0425-7107673Job locationsRussell's Hall HospitalPensnett EstateDudleyDY1 2HQJob descriptionJob responsibilitiesPlease refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake Job descriptionJob responsibilitiesPlease refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertakePerson SpecificationQualifications & EducationEssential

• Educated to Degree level or equivalent experience
• Management Qualification or sufficient managerial supervisor role experience

Desirable

• A Master's Degree or a post-graduate qualification in a business or management subject.

Skills & ExperienceEssential

• Previous NHS management experience: Managing Staff (HR process management, Appraisal, Mandatory Training, Absence, Recruitment), Managing Complaints, Implementing projects within specified timescales

Desirable

• Evidence of achieving change in a complex environment

Personal QualitiesEssential

• Self-motivated with a high drive for success.

Communication & Interpersonal SkillsEssential

• Excellent communication at all levels, internally and externally, both written and verbal.

Person SpecificationQualifications & EducationEssential

• Educated to Degree level or equivalent experience
• Management Qualification or sufficient managerial supervisor role experience

Desirable

• A Master's Degree or a post-graduate qualification in a business or management subject.

Skills & ExperienceEssential

• Previous NHS management experience: Managing Staff (HR process management, Appraisal, Mandatory Training, Absence, Recruitment), Managing Complaints, Implementing projects within specified timescales

Desirable

• Evidence of achieving change in a complex environment

Personal QualitiesEssential

• Self-motivated with a high drive for success.

Communication & Interpersonal SkillsEssential

• Excellent communication at all levels, internally and externally, both written and verbal.

NHS