Job Description

Salary:

Competitive plus benefits

Type of work:

Permanent

Location:

Edinburgh

About the role



We're looking for an experienced and ambitious Service Manager to join the team at our Vauxhall branch in Edinburgh Sighthill .

We offer:

33 days' annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

...and much more



Hours

Full time:

Monday - Friday 8am - 5.30pm and alternate Saturdays



About the role



As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards.



You will manage and coach staff, set goals and objectives and make sure you're compliant with policies and procedures. In addition, you'll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.



Day-to-day duties



Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved

Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time

Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer

Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies

Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives



Essential skills



Previous experience in a similar role

Strong communication and influencing skills

A passion for delivering great customer service

High levels of literacy and numeracy

Leadership skills and the ability to motivate your team to achieve success

Good organisation and IT skills

High levels of accuracy and attention to detail

The ability to stay calm under pressure

An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times

A full clean driving licence held for a minimum of one year



Nice to have (but not essential)



An understanding of modern motor vehicle technology



Our Culture



Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.



To find out more about Life at Arnold Clark, visit our website.



Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.



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Benefits



Every Arnold Clark employee is entitled to a wide range of benefits, including:



Discount on new and used vehicles

Contributory pension scheme

Private medical insurance

Life assurance