Job Description

JOB TITLE: Service Engineer

SALARY:

Competitive (Overtime hours possible paid at time and a half)

LOCATION:

Norwich, NR7 (when you are in the UK)

About the role:

We are seeking highly skilled and dedicated mechanical and/or electrical engineers to join our growing team as a Service Engineer.

As a Service Engineer, you will be responsible for providing high-quality technical support and services to our clients. Your expertise will not only help in identifying and resolving issues but also contribute to enhancing our customer's overall experience with our products. You will work closely with clients, providing them with technical support and guidance, ensuring that they fully understand how to operate and care for their equipment.

Our Service Engineers are also tasked with keeping accurate records of repairs, maintenance, and customer interactions which are critical for tracking performance and providing first-rate customer service.

The role will require excellent problem-solving skills, attention to detail, and the ability to communicate technical information clearly to a variety of audiences

PLEASE NOTE: You must be happy to travel, as your working time will be spent on-site at customer locations, both in the UK and abroad, either working on your own or in a small team

The main responsibilities will include:

Assist in the Installation, commissioning, repair, service and training of Gunnery Systems and other company products Survey, Repair and perform Maintenance on ATK Mk44 Ordnance at home and abroad Detailed fault finding to rectify OPDEFs and commercial customer reported faults and carry out testing to ensure accurate fault diagnosis. Assist in instructing training courses within the factory and at customer locations Coordinating with the Customer Support Manager in order to ensure effective delivery of service to the customer at their sites. Producing complete, accurate and timely reports. Attending Sea Trials for periods of times at sea, keeping to ship routines. Perform Test Firing of weapons (once trained) on customer owned ships Building and maintaining positive relationships with customers, whilst delivering high standards of work and customer service. Adhering to health and safety practices and procedures

About the person:

To be a successful candidate for this role you must be able to demonstrate the below attributes and skillsets:

Mechanical and/or electrical engineering qualification (Degree/HND/HNC/ONC) Mechanical/electrical background, preferably in a military environment. Physically fit to Eng 1 standard and be capable of passing Sea Survival course Able to read complex wiring diagrams and devise workable fault diagnosis instructions High level of computer literacy to include Excel, Word and Powerpoint Adherence to health and safety practices and procedures Polite and confident in speaking at all levels A positive 'can do' approach with an ability to build and maintain strong relationships with customers in possible extreme environmental conditions, in the UK and abroad. Resourceful, with the ability to work independently and as part of a team Flexible and can adapt quickly to changing schedules Reside within a daily commutable distance of Norwich (NR7). Full Driving Licence to drive in the UK and abroad UK Valid passport with no travel restrictions

How to apply:

If you're ready to take the next step in your career and be a part of a company that values your skills and contributions, we encourage you to apply for our Service Engineer role today by clicking the apply button!

About the company:

At MSI-Defence Systems Ltd (MSI-DS) we specialise in Remote Weapon Stations for land-based counter drone and naval applications.

With almost 140 years of experience in defence equipment manufacturing, we pride ourselves on our ability to provide unique and cost-effective solutions, optimised to stay ahead of evolving threats and to meet the most stringent operational requirements.

MSI-DS is a major supplier of class-leading defence equipment to the UK Military and over 40 other armed forces around the world, offering unrivalled capability and through-life in-service support

About our benefits:

Pension - 3.5% E'r / min 3.5% E'ee (salary sacrifice if you want to contribute more) Compressed working hours Monday - Thursday 0815 - 1700/ Friday 0815 - 1245 Half day Fridays*
22.5 days/ 5 weeks holiday plus bank holidays (this will be pro-rata'd) Fridays is a half day holiday*
Christmas Shutdownthis will be taken out of the holiday allocation*
Westfield Health Cash plan, gym discount and shopping rewards Refer a Friend Scheme Long Service Award Training & Development Free on-site parking
Job Types: Full-time, Permanent

Benefits:

Company pension On-site parking
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Norwich NR7 9AY