Job Description

We have an opportunity within Kent Libraries, Registration and Archives (LRA) service for a Service Development Manager, Marketing & Engagement.

The work of Kent Libraries, Registration and Archives is hugely rewarding. Our fantastic teams make a positive difference to the lives of many of our customers by putting our services at the heart of local communities. Libraries, Registration and Archives is responsible for delivering all of Kent\'s physical, digital and outreach library services; Kent and Bexley\'s registration services of birth and death registration, marriage, civil partnership, and citizenship; The Kent Archive service responsible for storing, collecting and conserving Kent\'s significant collection of historical records and documents and ensuring that they are accessible to the public.

Role Responsibility

You will be a key member of Kent Libraries, Registration and Archives management team and you will lead a small team responsible for the development and delivery of service communication and marketing functions including:

- Development of LRA\'s digital and marketing strategy

- Support to develop LRA\'s annual business plan

- Development of customer insight and business intelligence through performance data gathering, monitoring and reporting, including customer feedback

- Management of LRA\'s social media channels

- Creation of content, filming and editing to support and develop LRA\'s digital services

You will take a lead to develop first class communications with a wide range of internal and external colleagues, customers and Kent residents, ensuring that information and news about LRA services is communicated in the most effective way. You will encourage and promote two-way communication between the service, its customers, non-users and staff to enable LRA to develop services that customers and residents want and need.

You will champion the benefits that LRA services deliver to Kent residents and be proactive to communicate more difficult news, sometimes under time pressure and prioritised appropriately.

You will take a lead to market LRA\'s Kentish Ceremony offer, managing the contract to evolve the brand and to ensure the Kentish Ceremony offer is marketed in the most effective way to maximise business and income for LRA. This will include managing staff to attend wedding shows.

You will support management team colleagues across LRA services to identify and implement new business and income generation opportunities to achieve service and team income targets.

If you are interested to join Kent Libraries, Registration and Archives management team, have strong communication and digital skills, marketing experience, the ability to lead and manage a team and can work reactively as well as keeping a longer-term view of service development then please apply for this role.

About the Team

Reporting to the Strategic Manager for business development this role will be part of LRA\'s wider management team and will be responsible for managing a team of four direct reports.

Interviews will take place W/C 5th February 2024 and will be a presentation and interview questions. The topic of the presentation will be sent out to shortlisted applicants with the invitation to attend an interview.

Contact Details

For more information on this role, please contact:

Jackie Taylor-Smith

jackie.taylor-smith@kent.gov.uk

03000 414440

07917602420

About the Company

KCC is committed to building a workforce which reflects the diversity of the county\'s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

& Person Specification

Salary \xc2\xa343,216 - \xc2\xa349,323 per annum
Contract type Permanent Full Time
Working Hours 37 hours per week
Location Kent History & Library Centre, United Kingdom
Job category Libraries, Registration and Archives
Job Reference REF/TP/106230/9552
Closing Date 16 January, 2024

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