Job Description

Job Title: Service Desk Coordinator

Location: Ashford, Kent

Salary: Competitive

Job type: Full time \xe2\x80\x93 permanent

Boon Edam Limited are the world market leaders in commercial, high end, entry solutions and we operate at a global level. We have our own manufacturing plants in Holland, USA and China and a number of international sales offices.

The Role

Due to growth, we have an exciting opportunity for a Service Desk Coordinator to join our highly successful team.

As a Service Desk Coordinator, you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly. Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers daily. You will be planning works for our technicians nationwide including logging breakdown callouts and ensure response times are met as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP.

You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player.

The position is based at our offices in Ashford, Kent and the successful candidate must live within daily commuting distance of our Ashford office. Working hours: 37.5 hours per week, Monday to Friday 08:30 \xe2\x80\x93 17:00.

We offer an attractive salary and benefits package as well as a friendly working environment.

What are your skills necessary to perform this role:

• Experience working in a fast-paced environment.
• Previous experience in a similar role essential.
• Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates.
• Ability to multi-task and prioritise workload with high attention to detail.
• Highly organised with excellent time management.
• Excellent communicator able to liaise with various departments and build customer rapport.
• Proficient in Microsoft Office Programmes.
• Experience of SAP desirable but not essential.
• GCSE Maths and English, minimum Grade C or equivalent.

What can you expect from us?

• Hybrid working with a minimum 3 days in the office available after an initial settling in period of 4 weeks.
• A friendly and inclusive working environment.
• 23 days annual leave plus 8 public bank holidays.
• Annual leave increases with length of service.
• Your birthday off.
• Life insurance of four times your basic salary.
• Company Pension scheme after 3 months service with 9% employer contributions.
• Membership to a Healthcare or Cash Plan scheme after probation.

Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role.

CLOSING DATE FOR APPLICATIONS: Friday 15th September 2023. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

The successful candidate will need to provide their proof of right to work in the UK and will be subject to a basic DBS check.

Boon Edam Ltd. is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status.

Please contact us to let us know if you need any reasonable adjustments during the recruitment process.

No agency support required, thank you.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; customer service, account management Service Desk Coordinator, hire controller, Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support may also be considered for this role

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