Job Description

About The Role

Role: Service Desk Analyst REF 72047
Contract Length: Until 28th of Feb 2024
Location: Cardiff / Bristol: Candidates need to be local to Bristol and Cardiff as they must be flex travelling to the office, at the beginning they might need to be in the office once per week, however this can be changed and office attendance increased.
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC requested

Spinwell is recruiting for a Service Desk Analyst for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE SERVICE DESK ANALYST

• Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base
• Processing service requests
• Rotation between phone and IT portal ticket support, user facing assistance at Tech Hubs and the build of laptops & smartphones
• Build, manage, support, asset track and maintain all associated hardware devices
• Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales
• Create, issue and manage/maintain corporate accounts for joiners/leavers
• Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary

SKILLS/EXPERIENCE OF THE SERVICE DESK ANALYST

• A passion for providing high levels of customer service
• Experience of working in a Service Desk environment
• A problem solver
• Able to maintain both a user and service focus by taking ownership and accountability of issues encountered
• Have experience in explaining technical issues to technical and non technical people, using and understanding new and emerging technologies to support this

If you are a Service Desk Analyst, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

Spinwell Global