Job Description

Company Description

Version 1 is a Technology Services company, delivering impactful change to help our customers navigate the rapidly changing digital-first world. We have recently hired our 3000th employee, doubling in size since 2020. We plan to triple in size in the next 5 years. We are 12 years a Best Workplace in Ireland (GPTW 1st place), 5 in the UK (GPTW 5th place) and 1 in India (GPTW 1st place).

We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customer service; we think big, and we hire great people.

We believe in continuously improving to make a real difference to the careers and work environment of our people. Being a Great Place to Work involves listening to our people and ensuring they are Trusted and Empowered. We are an open and transparent workplace. We have open-door management and balanced policies. Constructive feedback is encouraged and welcomed at all levels.

• No 1 Best place to work in Ireland #GPTW2023 !!
• 5th Best Large Workplace in the UK #GPTW2023!!
• No 1 Best place to work in India #GPTW2023 !!
• 10th place in Glassdoor Top 50 UK companies
• UK & Ireland\'s premier Oracle, Microsoft & AWS partner
• Market leader in Oracle ERP and Cloud Applications
• Consulting, implementation and support services
• 3000 strong,\xe2\x82\xac255m/ \xc2\xa3220m revenue business

The success of the role of the Service Delivery Manager is built on the \'Trust\' relationship between them and their clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance. Version 1 is looking for an experienced Service Delivery Manager with excellent people management skills to join its Managed Service Practice working across Oracle ERP, Java, Power BI and other technologies.

You will have responsibility for a large team servicing one of our biggest and long-standing customers. You must demonstrate an ability to build and maintain solid relationships with our customers in order to consistently deliver high satisfaction ratings.

You must also be able to demonstrate solid commercial and business acumen and a track record in maximising financial performance and efficiency.

Roles & Responsibilities:

• Manage all 3 sides of the Strategic Triangle - Customer Satisfaction: Employee Engagement; and Profitability
• Input to service design and support for service implementation
• Maintain standards for ISO 20000 & other relevant quality standard compliance.
• Manage customer escalations, issues, problems, and requirements
• Conduct regular Service Reviews with Customers
• Identify and progress Continual Service Improvement initiatives
• Manage business risk and knowledge to ensure business continuity
• Achieve targets and improvement initiatives for customer satisfaction
• Explore and drive opportunities within existing customers for new/additional work

Qualifications

You will have strong customer service/relationship management experience and ideally, some experience in software development or ERP software implementation/ support.

• Strong leadership and decision-making skills
• Strong analytical skills
• Demonstrated ability to work within a process-driven environment
• Resource Management experience: performance management, workload distribution, team development, knowledge management
• Strong understanding of software configuration management
• Effective verbal and written communication skills
• Self-starter. Recognises what needs done, takes responsibility for bringing people together to find solutions and escalates when progress is impeded.

Additional Information

Share in our Success through our Quarterly performance related Profit Share &an opportunity to join our new V1 Equity success Scheme

Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development review

Financial benefits including; Pension, Private Healthcare Cover, Life Assurance, Financial advice

Ways of working now with remote & hybrid working options but there is always as a good excuse to get together too

Moments that matter & our enhanced maternity & paternity leave policies for life\'s journey

A large training budget for accreditations and educational assistance for courses relevant to your role. Ways

Wellbeing activities: an innovative Well Tech Scheme, MyGym Discounts, Octopus Car Lease (electric), Yoga, sponsored marathon and local team sports

Version 1 Annual Excellence Awards & our \' Call-Out\' platform where performance to called out and recognised

Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

PLUS, many more exciting benefits\xe2\x80\xa6 drop us a note to find out more.

This is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK.

This is a full-time permanent role based in Belfast/ Northern with some occasional client site travel. Expenses will be covered. Permanent applications ideally. Must have work permit due to timeframes.

Suzanne Whelan, Talent Acquisition Manager UK & Ireland

00353877220625

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at:

Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!

Version 1