Job Description

Culina Group Limited, through its subsidiaries, provides logistics, warehousing, distribution, and other services for the food and drink industry in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management.



As Service Delivery Manager you will be responsible for managing the delivery of IT Services to one or more of the Business Units that Group IT supports.

You will be responsible for ensuring that IT services are delivered to meet or exceed agreed service level agreements (SLAs) and that they are aligned with the business requirements.

You will be responsible for ensuring compliance with service processes, tracking of operations, and projects related to the businesses you support.

You will be the interface between the business and IT, ensuring that business service requirements are understood and IT services are aligned to meet those requirements. .

Key Duties of a Service Delivery Manager:

• Manage the delivery of IT services to one or more business units that Group IT supports.
• Ensure that IT services are delivered to meet or exceed agreed SLAs and that they are aligned with the business requirements.
• Working closely with the Infrastructure and IT Operations teams to assure a stable, reliable and pro-active IT Infrastructure service
• Act as the interface between the business and IT, ensuring that business service requirements are understood and IT services are aligned to meet those requirements.
• Manage the service processes related to the business units you support.
• Track operations and projects related to the business units you support.
• Ensure that service processes are optimized and that they are continuously improved.
• Collaborate with other IT teams to ensure that IT services are delivered efficiently and effectively.
• Manage vendor relationships related to the business units you support.
• Collaborate with external vendors and service providers to ensure the effective delivery of outsourced IT operations.
• Develop and maintain strong relationships with vendors, and monitor service level agreements (SLAs) to ensure high-quality service delivery.
• Participate in the development of IT strategies and plans related to the business units you support.
• Ensure that IT services are delivered in a secure and compliant manner.
• Providing an escalation path for the business for issues / queries.
• Managing the allocation, prioritisation and progression of tasks.
• Operate department processes on an on-going basis ensuring they are both current and reflect best practice (in line with all department job descriptions and objectives), whilst being commercially sound
• Ensure customer service and business KPI\'s are set, maintained and improved through the IT functions\' objectives
• Make best use of business in-house systems, understanding how they can be used most effectively in your team
• Liaise with SLT, technicians and business representatives from all departments acting as the primary source of support between IT and the business.
• Ensure that systems are able to operate in line with business requirements
• Compliance with all company health, safety and environmental policies and procedures
• Attend internal and external meetings as a representative of the IT department

Qualifications

• Strong knowledge of industry-standard infrastructure frameworks, such as ITIL, and experience implementing best practices.
• Proven experience managing outsourced IT operations and working with external vendors.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Experience participating in IT projects and drafting statements of work (SOW) with outsourcing vendors.
• Knowledge of service delivery and service support disciplines as defined under ITIL.
• Specialist knowledge in developing and maintaining ITIL policies and procedures.
• Project management
• Report Writing, Production of Graphs and Trend Analysis
• Presentations

Additional Information

What you get in return:

• Competitive basic salary
• Competitive holidays
• Bonus
• Private health care
• Life assurance
• Pension Scheme
• Retail discounts

This is a fantastic opportunity to join a personable and growing business with plenty of opportunities and a great team.

If you meet the criteria above and are interested in and use to working in a fast paced organisation then click apply now and #joinourwinningteam!

Culina Group