Job Description

The VacancyCalibrate Energy Engineering are looking for a proactive and organized Service Delivery Manager to play a key role in supporting our field engineers with both maintenance and project operations. This role will involve coordinating planned maintenance schedules, managing breakdown responses, sourcing essential parts, and liaising with clients to ensure efficient service delivery. The role is based in Alnwick, UK.The ideal candidate will have strong problem-solving abilities, excellent coordination skills, and a proactive approach to managing operational tasks that support engineering teams.Key Responsibilities:

• Field Engineer Support - Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently.
• Maintenance Coordination - Oversee planned maintenance schedules for CHP units, ground source heat pumps, and air source heat pumps, ensuring timely servicing and system reliability.
• Breakdown Management - Act as the first point of contact for urgent repairs, coordinating rapid response efforts and ensuring excellent customer service.
• Parts Procurement - Source and manage the inventory of essential components, working with suppliers to secure cost-effective and timely deliveries.
• Client Liaison - Communicate with clients to schedule maintenance, provide updates on ongoing work, and maintain strong customer relationships.
• Project Support - Assist in the planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation.
• Operational Efficiency - Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality.

Key Skills & Experience:

• Experience in operations support, engineering coordination, or maintenance planning, ideally within the energy, engineering, or maintenance sectors.
• Strong organizational and coordination skills, with the ability to manage multiple priorities effectively.
• Experience in sourcing and procurement of technical parts and equipment.
• Excellent communication and client relationship management skills.
• Ability to work under pressure, particularly when handling breakdowns and urgent maintenance issues.
• Knowledge of low-carbon energy systems, including CHP, ground source heat pumps, and air source heat pumps, is highly desirable.
• Proficiency in ERP or maintenance management systems is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge low-carbon energy solutions as part of the RSK Group.
• A supportive and collaborative team environment.
• Career growth opportunities within a rapidly growing company.

If you are a proactive and detail-oriented professional with a passion for operational support and sustainable energy, we would love to hear from you!#Recruitment #Engineering #rskfamilyRSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.About UsWe are a leading provider of commercial heating, chilling and electricity generating systems. We design, install and maintain intelligent, low-cost, hands-off heating and chilling systems for high-energy use industries, ensuring maximum energy and cost savings for businesses. Calibrate is very much focused on helping commercial businesses meet the UK government's goal to reach net zero carbon emissions by 2050 for a more sustainable future.Our team is based near Bamburgh, Northumberland, and operates in the agriculture, chemical processing, food and drink, tourism and leisure, manufacturing, industry and education sectors. We are recognised as innovators, having developed over many years, particular expertise in transforming production efficiencies of large agri-businesses and manufacturing industries.Our multi-award-winning business counts multiple pioneering and commercial business leaders among its clients, including West Ancroft Farm, Duncote Farm in Shropshire and Kennetsideheads Farm. In the tourism and leisure industry, Calibrate has installed systems at Hall Garth Hotel in Darlington, The Spa at Underscar in Cumbria and Newbiggin Maritime Centre in Northumberland. In the manufacturing sector Foster Bakery in Barnsley and JD Wilkie materials manufacturer in Kirriemuir.Calibrate Energy Engineering is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then.At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We're committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.If you're passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?An RSK StoryBenefits

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