Job Description

Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service? If yes, then look no further \xe2\x80\x93 our Assets and Delivery team are recruiting a Service Delivery Coordinator to provide vital administrative support to the delivery of our inhouse and contracted maintenance services. This is a Fixed-term Contract / Secondment opportunity for 12 months.

In this fast-paced varied role, you\xe2\x80\x99ll join a team of seven Coordinators providing all-important administrative support by:

• Responding to maintenance/repairs related queries from internal and external stakeholders and customers
• Ensuring that all relevant certification is provided for all works completed, such as EPCs and Asbestos surveys
• Processing of orders, invoices and other contractual documentation
• Inputting data and management of digital records \xe2\x80\x93 ensuring all information held is accurate and up to date.

The team describe the role as \xe2\x80\x9cinteresting work where every day is different\xe2\x80\xa6 the working environment is friendly, and the team are knowledgeable and respectful of each other\xe2\x80\x9d.

We offer a supportive and collaborative environment where you can gain invaluable exposure to housing operations, as well as actively contribute to business-critical activities. We have a strong track record of investing in our people too, which means we\xe2\x80\x99ll support you to gain the skills you need to develop your career with us.

Our Ideal Candidate? We\xe2\x80\x99re looking for an individual with a \xe2\x80\x98can do\xe2\x80\x99 approach, who is willing to learn and able to work collaboratively with others.

• You\xe2\x80\x99ll have some professional work experience, ideally in a target driven role
• You\xe2\x80\x99ll have experience using a range of Microsoft packages and the ability to learn in-house systems
• You\xe2\x80\x99re detail orientated, with the ability to manage your own workload effectively, as well as working collaboratively with the wider team
• You\xe2\x80\x99re confident interacting with a variety of customers/stakeholders and focused on delivering a brilliant customer service at all times - we can support you to develop your admin skills and technical knowledge of property maintenance and repairs!

In order to build strong relationships with your team and wider stakeholders, you can expect to be in the office a minimum of three days per week, although this may vary depending on business needs.

Who are Midland Heart? We\xe2\x80\x99re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we\xe2\x80\x99re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal and submit a CV and a Cover Letter (no more than 500 words) explaining how you\'ll make a success of the role.

Please note, we are unable to accept applications without a Cover Letter.

We reserve the right to close the advert prior to the advertised closing date.

Suitable candidates will be invited to an Assessment Centre due to be held at our Birmingham, Bath Row office on 14th September 2023.

We\xe2\x80\x99re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Midland Heart