Job Description

Service Coordinator

As a Service Coordinator, you'll play a key role coordinating the allocation of our services. You'll be responsible for ensuring that Training, Audits and Fire Risk Assessments are delivered in an effective and efficient manner. This will involve coordinating with clients and collaborating with our large field-based teams of safety professionals.

What do we offer?

If you enjoy working in a fast-paced, collaborative environment surrounded by other passionate, like-minded people then read on. Continued training and development is key for all members of our team and a tailored training and induction plan is given to each new starter to help them get up to speed. There are always new opportunities to get involved in various projects across departments and we fully support CPD in order to help everyone reach their full potential.

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Some of our benefits include:

33 days' holiday (incl. Bank Holidays) plus the option to purchase 5 extra days per year Flexible working options incl flexi-time and remote working 5% employer pension contribution Employee Assistance Programme & Wellbeing App Various discounts across high street brands Generous Maternity Leave and enhanced Paternity Leave Monthly one-to-ones with your Manager to ensure you have all the support you need Health Cash Plan Financial support options

The Role:

Are you able to work to deadlines and work well in a fast-paced environment? We're looking for someone who is able to handle change and good at "plate spinning". As you'll know if you've worked in a role that involved coordinating people, things don't always go to plan and it's vital to be able to keep a cool head and work out a logical solution. We'd also like to find someone who is data-driven and methodical, whilst being good at working with people and a variety of different Stakeholders.

Key Responsibilities

Management of forecasting, projections and scheduling services accordingly Responsible for the collation and internal communication of audit information to colleagues and clients Responsible for the management of the Audit on-going service schedule Planning of efficient and cost-effective scheduling of location visits for Audits, booking Audits and all related calendar management Timely client correspondence related to Audits Responsible for the reconciliation of Audit rounds Support the Service Manager with ad hoc tasks, when required Assessment and authorising of special tasks, in collaboration with the Services Team Manager Support the Services Team Manager with all aspects of the service delivery for new and existing customers, in particular audits Responsible for the production of the Blade KPI performance figures

We are looking for someone that has:

Strong work ethic Impeccable attention to detail Confident, friendly and flexible approach Proven ability to work within a team and individually Excellent communication, organisational and record keeping skills Creative problem-solving skills
Disclaimer:

By submitting your application, you consent to Shield Safety contacting you in the future regarding other potential job matches that align with your skills and interests. If you prefer not to be contacted for future opportunities, please let us know by contacting us at hr@shieldsafety.co.uk

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free or subsidised travel Health & wellbeing programme Referral programme Sick pay Transport links Work from home
Schedule:

Monday to Friday
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred) Scheduling: 2 years (preferred)
Work Location: Hybrid remote in Manchester

Reference ID: Service