Job Description

At and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge what\xe2\x80\x99s possible for a sustainable world. We\'re a team that dares to look at the world\'s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary\xef\xbc\x9a

We are recruiting for a Service Coordinator, based at our Basingstoke office. The Service Coordinator will carry out the day to day co-ordination of our unitary HVAC servicing and maintenance offering, providing a key interface between customers and technicians. The role involves dealing with a high volume of orders and enquiries, quoting basic remedial works and sending to customers; coordinating multiple and at times conflicting priorities to ensure customer satisfaction.

Responsibilities:

• Manage the scheduling of complex service projects from order entry to invoice.
• Handle incoming technical questions or queries from customers.Manage the technicians\xe2\x80\x99 diary by liaising with the Unitary Operations Manager to allocate calls in a timely manner.
• Organise/schedule all work in progress/outstanding calls in a timely manner.
• Keep customers and technicians informed of progress/any changes to pre-arranged plans.
• Be flexible in approach when dealing with on demand call outs working with the Operations Manager as required to deliver a seamless service.
• Correctly prioritise works to suit workload.Reviewing reports from technicians, quoting basic remedial works and sending to customers.
• Ensure calls and invoicing remains up to date.
• Order parts from suppliers when given specific information from technicians.
• Answer customer queries/complaints relating to service calls and technician visits.
• Check incoming orders and process in line with company procedures.
• Maintain database, accurately updating customer information.
• Become familiar with specific customer requirements and maintain existing/new relationships.

In addition to these duties employees are required to carry out such other tasks as may be reasonably required.

Qualifications:

Experience in HVAC business, Technical Services business or similar industry (e.g. customer service, engineer scheduling) and technical activity focused on technical products/solutions;

Key Competencies:

• Ability to work confidently and efficiently with Microsoft Word, Outlook, PowerPoint, Excel & Access
• Produce correspondence and documents and to maintain presentations, records, spreadsheets and databases.
• Strong communication skills both oral and written.
• Previous multi-project coordination/scheduling experience in a high volume environment.
• Ability to work under pressure.
• Highly customer focused and proactive.
• Commercial acumen.
• Flexibility and pragmatism in respect of the demands of the role and the seasonal nature of the business

Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Trane Technologies