Job Description

Job Summary

SERVICE CO-ORDINATOR

Welding Engineers has been in business since 1966 and is a major independent door company specialising in the manufacture, installation, repair and maintenance of all types of Industrial Doors and Shutters, Steel Fabrication, Lift Gates and Shutters, Industrial Roofing and Structural Glazing.

Welding Engineers has a strong and varied customer base in industry sectors such as MoD, Railways, Retail and Airports as well as numerous local and national businesses.

We have branches in Manchester,Birmingham, Bristol, Glasgow, Londonand Newcastle giving geographic coverage of the UK if required.

Our experienced team of engineers, electricians, roofers and fabricators are all full time employees allowing us to maintain a high quality level of service and workmanship.

We operate an emergency call out service 365 days a year.

Based at our Newton Heath office

Reportable to the Service Manager, we are seeking a Service Co-ordinator to assist in providing administration within a busy/fast moving work environment.

The candidate much be able to prioritise their own workload, work under pressure and work be able to work well as part of a team to achieve targets and deadlines.

Attention to detail is vital, as is using initiative and having the ability to investigate and solve problems

Customer service experience is essential and must be confident and able to communicate well with people at all levels within the business as well as having a professional approach when speaking to customers and suppliers.

Responsibilities and Duties

Brief List of Responsibilities

Accountable for the day to day administration support to the Service Manager

Receiving orders, logging on & producing job sheets Update each customer engineers report sheets, ensuring customer and site address are correct, contacts and contact numbers. Planning Diary for engineers. Update Customer Portals Update service schedules Logging further quoted works required Preparing job file for invoicing Pricing reactive visits and updating the customer with the costs so they can uplift to uplift PO's

Qualifications and Skills

Core skills to include

MS Office

Sage experience preferable

Ideally with a background in a Service based organisation

Benefits

Company Pension

Job Type: Full-time

Pay: Up to 28,000.00 per year

Schedule:

Monday to Friday
Experience:

Service/Engineering related industry: 3 years (required)
Work Location: In person