Job Description

Global company, hybrid remote working, in depth training, company trips to head office for training, permanent position

We are working with a large global company, who are looking for a Service Coordinator to join their team, who takes pride in providing excellent customer service and has a passion for working with the best. They provide 24/7 breakdown assistance and complete peace of mind.

We welcome applications from candidates with a background in HGV breakdowns and recovery, 24/7 Customer Service.

Responsibilities of the Service Coordinator;

• To receive customer calls relating to breakdown and recovery of vehicles and support the customer through the rectification process and a successful conclusion
• To communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
• To provide a guarantee of payment to the repairing workshop on behalf of the customer
• Continuously inform and keep all parties updated on the progress of each case

Hours of work are as follows;

Monday 07:00-18:00, Tuesday 08:00-17:30, Wednesday 08:00-17:00 and Thursday 20:00-06:00 (37.5 Hours per week)

The above shift will be subject to a successful training period which the hours will be 8am \xe2\x80\x93 4pm Mon \xe2\x80\x93 Fri during this time

Requirements for the role of Service Coordinator;

• A level of equivalent ideally with a technical orientation
• Previous experience in a technical role from the heavy vehicle or equivalent industry (desirable)
• Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work and ensure attention to detail
• Previous call centre experience is desirable
• Excellent communication skills with the ability to communicate at all levels
• High levels of accuracy and attention to detail
• Good IT knowledge and experience
• Geographical knowledge throughout UK (desirable)

Benefits of the Service Coordinator role

• Global company,
• Hybrid remote working,
• In depth training,
• Company trips to head office for training,
• Permanent position

If you are interested in this position or would like to have a private and confidential chat, please contact Joe Reid at E3 Recruitment.

E3 Recruitment