Job Description

About Us Scotia Security Group designs, manufactures and installs security products for the Banking and ATM industries, producing security solutions utilising the latest technology. We directly employ a UK-wide installation and service team to ensure a highly professional and quick response customer experience. Our 50+ years\xe2\x80\x99 experience in the security industry is backed by an innovative design team collaborating closely with ATM manufacturers, banking security organisations and law enforcement agencies to successfully resolve the evolving threats on a proactive basis. We have been very successful in applying the latest technological and material innovations to these unique challenges. Service Coordinator / Administrator Scotia is looking to appoint an experienced Service Coordinator / Administrator to join our team at Scotia\xe2\x80\x99s head office in Loanhead, Midlothian to coordinate customer service and installation works, as well as general administrative tasks. Purpose of the role As Service Coordinator / Administrator you will be responsible for actioning service calls received from our customers including heritage management and resource scheduling. Through this you will develop and maintain our customer\xe2\x80\x99s relationships and communication channels. Additionally, you will help in the daily administration of the company and provide support and assistance Senior Management. Key Tasks:

• Coordinate and manage service calls to ensure delivery within agreed SLA\xe2\x80\x99s.
• Liaise between Customers, Scotia Engineers and Manufacturing Departments to ensure smooth delivery of product and services.
• Monitor, control and manage business operations to meet customer expectations and company goals (e.g. customer satisfaction, accreditation, etc.)
• Actively provide a high level of client care to all customers by providing information as requested.
• Manage internal reporting to provide Directors and Management with relevant information, including creating customer reports and sales figures.
• Assist with the management of field engineers\xe2\x80\x99 work schedules and tasks
• Maintain relationships with Field Engineers ensuring effective levels of two-way communication and support.
• Assist the management in the daily administration of the company, facilities and assets.

We are seeking an individual who can demonstrate the following strengths: Essential \xc2\xb7 Previous experience in service coordination and/or administration role. \xc2\xb7 Awareness of Health & Safety policies/issues. \xc2\xb7 First-rate organiser \xc2\xb7 Excellent communicator \xe2\x80\x93 both verbal and written \xc2\xb7 Excellent MS Office skills (particularly Outlook, Excel & Word) \xc2\xb7 Highly organised and detail oriented with the ability to multi-task and prioritise work independently. \xc2\xb7 Enjoy being part of a team Desirable \xc2\xb7 Experience in the management of projects \xc2\xb7 Experience of scheduling work and diary management \xc2\xb7 Experience in communicating with remote teams \xc2\xb7 Ability to learn about new products The role may involve some Saturday morning service cover. The successful candidate will be required to undertake such duties and responsibilities as requested by the Company from time to time in order to meet the needs of the business. Job Types: Full-time, Permanent Salary: \xc2\xa322,000.00-\xc2\xa325,000.00 per year Benefits:

• Company pension
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Loanhead: reliably commute or plan to relocate before starting work (required)

Work Location: In person