Job Description

An exciting opportunity has become available for a highly motivated, innovative and experienced Occupational Therapist to join the team of clinical and operational leads within the Inclusion Services Group. In recognition of the growth of both the Occupational Therapy and Physiotherapy Services, a second Service Clinical Manager post has been approved, to jointly lead and clinically manage across the two services.

We are looking for an individual who wants to be part of a group focussed on delivering safe, high-quality care in the community for children, young people, and families. The role sits within the Inclusion Services Group. Collaborative working across the services in the interest of children and young people is actively encouraged, to share best practice and make efficient use of resources.

The successful applicant will have experience of line management of staff, coordination of service delivery and leading change relevant to this area of work, as well as a strong working knowledge of a varied paediatric occupational therapy caseload. This is required to understand the direction of travel for children's Occupational Therapy, and to support clinicians and help them problem solve complex cases and situations.

This post will jointly provide clinical management for the Physiotherapy and Occupational Therapy Services, alongside a second SCM, who has a physiotherapy background. The post being advertised is full-time - flexible working could be considered.



The post holder will be responsible for the clinical operational management and clinical improvement of services listed in Appendix 1 adjoined to this job description.



The post holder will oversee the clinical effectiveness of the service(s), overseeing the service(s) response to Complaints, Patient Experience and Staff Survey feedback. This information will be used by the post holder, in parallel with Incident, Safety, Safeguarding, ECI, clinical harms and the outcomes from clinical forum, to ensure the service delivers high quality and effective care.



The post holder will work in liaison with the Service Manager in rota management (including safe staffing), the delivery of activity against agreed activity plans, managing overall caseload and waiting time performance for service(s) listed in Appendix 1. Where required, the post holder will support the development of business cases and continued transformation/improvement of service(s). The post holder will lead on the recruitment and retention of the clinical workforce across the respective services.



In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery patient care and of service(s) as well as addressing any operational issues impacting on service deliverability.



Be Part of Our Team...



BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.



If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.



Provide clinical operational leadership and responsibility for the Service(s) listed in Appendix 1, this will include clinical advice and expertise where required.

To maintain Complex Clinical Caseload in respective clinical field where necessary, this will require the post holder to maintain own professional knowledge and personal development.

Provide Clinical leadership in the development of clinical/standard operational processes, ensuring clinical policies and practices are in place and adhered to for all services.

To maintain visibility within clinical areas and support staff regarding clinical matters/patient care, to ensure patients receive best possible outcomes and experience.

Where required, to provide Service clinical operational leadership/support for all student and educational placements in the group of services.

The post holder will support the Divisional on call rota where requested.

To provide support in the overall management of budget(s) for the Service(s) listed in Appendix 1.

In partnership with Divisional colleagues, to constantly review and improve the service(s), taking into account local and national guidelines and in collaboration with Professional Leads.

Support the facilitation of robust CIP identification, reporting and monitoring approach for Services listed in Appendix 1, providing clinical expertise to ensure that clinical outcomes continue to be delivered.

Work with the Group Clinical Manager, Group Manager and Divisional AHP Professional Lead to develop the strategic overview for continuing quality improvement within service(s), providing leadership and clinical support to clinical staff to enable change. This includes setting the direction, facilitating strategic discussion, establishing the agendas for action, motivating people and anticipating issues.

Work with the Divisional management team to develop as required new clinical initiatives and service developments to improve service outcomes for patients whilst ensuring that plans are in place to monitor on Quality impact assessments .

In collaboration with the other Service Clinical Manager and Professional Leads, promote development of audit activity to enable benchmarking of services and clinical governance processes

Ensure robust communication systems exist for the dissemination of information to Teams.

To work in conjunction with patient experience to, where able, resolve concerns and complaints both locally & formally. This may require support from wider MDT.

To maintain and improve clinical performance standards, in conjunction with wider clinical team by monitoring compliance through relevant clinical audits such as monthly Essential Care Indicator and Safety Thermomter audit etc.

In conjunction with the other Service Clinical Managers and Professional Leads, to ensure that clinical audits are undertaken as per divisional clinical audit plan and to support services in overseeing improvements required where identified

Work with the Group Clinical Manager and Divisional AHP Professional Lead in developing a clinical Strategy for the service(s) listed in Appendix 1.

To ensure service users are involved in the evaluation and development of service(s) listed in Appendix 1.

Ensure in partnership with the Group Clinical Manager, Group Manager and Divisional AHP Professional Lead that adequate practice support is available for all relevant start groups

To support Service Manager in the delivery of activity and performance of services, this will include clinical oversight of demand & capacity planning.

To lead on the recruitment and retention of staff within service(s) listed in Appendix 1.

To proactively identify and manage risks within the service portfolio

Ensure integration of governance and quality improvement processes at service level ensuring service is properly represented at Divisional Governance Committees and agreed actions are implemented.

To lead on the training and development of identified staff, whilst overseeing training programme for the service portfolio.

Responsible for clinical delivery and performance within the service(s)