Job Description

The vacancyPeabody has recently restructured the service charge function to align more closely with our local delivery model and our aim of getting closer to residents.Your typical day could start with responding to resident enquiries both via phone and email. Then you might be analysing costs to ensure service charge bills are accurate, before heading across to meet with a neighbourhood, property service, or estate service team to ensure that service charges are reflective of the service we are providing.As a Service Charge Specialist, you'll be the 'face of Peabody,' and no two days will be the same. You'll be at the heart of your Service Charge team, playing a crucial role in supporting our residents and ensuring they have the correct and relevant information regarding their service charges. With a particular focus on ensuring charges are transparent and reasonable, you'll actively work with residents in the management of their service charges, developing and improving Peabody's service to them, and ensuring we take full account of residents' views and concerns.You're a people person who likes to get things done. You'll enjoy working collaboratively with other teams, and you're first-rate at building meaningful relationships across the business to enable you to find creative solutions to issues. You'll need to be in the office for two days per week, and the remaining time you'll be able to work remotely.Your role covers all aspects of Service Charge calculation and enquiry management - everything from analysis of costs, evidence gathering, and complaint resolution. If you're creative in your problem-solving, energised by supporting your customers, and, like us, committed to doing the right thing, we want to hear from you.To be successful in this role, you're:

• Committed to a first-class customer service
• Resilient with a positive, flexible, compassionate, and can-do approach
• Organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively
• Experienced in accounting processes relating to service charges, along with service charge legislation and best practice understanding

Here are just a few of the benefits of working at Peabody:

• 30 days' annual holiday, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family-friendly benefits and access to a discount portal
• 4x salary life assurance
• Up to 10% pension contribution

Are you ready to apply?Application Deadline: 24th March 2025
Interviews: Week commencing 7th April 2025If you have any questions about this role, please email Talent Specialist Victoria Wilson at Victoria.wilson1@peabody.org.uk.We may close this advert before the advertised closing date, depending on the number of applications received.Please note: Peabody does not provide sponsorship as a licensed UK employer.

Peabody