Job Description

We're looking for Service Assistants to join us here at Cragside, working in our Mansion House. Whether welcoming guests on reception, or helping to answer visitor queries around the house, you'll help to deliver high-quality customer service to all our visitors.

Salary

: 12.25 per hour.

Duration:

Fixed Term Contract for 9 months from your start date.

Hours

: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.


Contracted hours can be flexible depending on candidate preference and will be discussed further at interview.


Shifts are between 11.00-17.00. Working days will be flexible, and will include weekends and bank holidays.

Interview Dates:

Wednesday 7th and/or Thursday 8th May


For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.



What it's like to work here:Reporting to one of our Collections and House Officers, you'll be part of a team of 12-15 Service Assistants working at Cragside.



What you'll be doing:Service Assistants play an important role in supporting the House Team and you'll be involved in lots of different tasks. These could include greeting visitors on arrival or assisting them with queries around the house, working alongside our team of volunteers, and helping to ensure we meet our security and fire safety compliance requirements.


Most importantly though, you'll talk to and engage with visitors, enhancing their visit and bringing the story of Cragside to life. This role would suit anyone with an enthusiasm for delivering great customer service and ensuring the smooth running of our visitor operations.



Who we're looking forWe'd love to hear from you if you're:


focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills.

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term p/t (487.5 hrs py for 9 mo)