Job Description

:Service Advisor (Motor trade)Office BasedOld Whittington, Chesterfield, England, United KingdomDescriptionWe are currently seeking a Service Advisor to join a reputable, family-run SME based in Old Whittington, Chesterfield on a permanent basis. This is an exciting time to join as they embark on their exciting period of growth. The Service Advisor is responsible for all driver and customer communication regarding their fleet. Their mission is to provide fleet management to companies, using their unique fleet software and onsite mobile servicesResponsibilities

• First point of contact for drivers and clients
• Liaise with customers via telephone and email
• Management of Vehicle safety checks working with the drivers
• Licence Checking
• Administration of fleet activities (company vehicles, hire vehicles, driving licence checks, fuel cards, compliance, motoring offences)
• Ensure all systems are up to date
• Follow up calls to drivers to schedule servicing and MOT's
• Arrange roadside assistance for drivers
• Liaise with leasing companies
• Manage fleet software portal

• Fuel card management
• Maintaining integrity of the fleet databases, ensuring the database is updated for, additions, reallocations, and terminations.
• Accident Management
• Deal with day-to-day queries, supporting administrative activities as needed

• General administration relevant to the department, creating Invoices etc.

• You will be used to managing multiple tasks, at times under time constraints.
• With a strong customer service focus, you will work effectively as part of a team, but also under self-direction.
• You will have good IT skills in Email, Word and Excel
• Experience of using CRM
• Excellent communication skills
• High attention to detail
• Self-motivated

• Salary- 25k-26K per year

• Working hours- 8am to 4.30pm - flexible on this if required
• Benefits- training and support, laptop provided, bonus related to KPI's

Universal Business Team