Job Description

Change your job, change your workplace, change your future...

We are actively building diverse teams and welcome applications from everyone

Role: Service Advantage Coordinator

Located:Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)

Package: Competitive

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.



Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about

Ricoh Today

What you will be doing


Vetting and logging of Smart Locker client requests, ensuring administration tasks are completed in a timely and professional manner. Supporting Install and Decom requests and booking/managing with Ricoh partners. Participation in regular review meetings with Ricoh partners to validate schedules. Responsible for collating and reporting all statistical data required for the department. Booking of tickets into Ricoh's CRM system, to ensure accurate data is entered and recorded. Scheduling of resource bookings to fulfill customer engagements and requirements, to ensure the correct resource to utilised on the correct installations and maintenance requests. To communicate with site contacts to make appointments, to ensure that deployment dates are suitable for both the site and Ricoh resource. Communicating Estimated Time of Arrivals for installation deliveries, to ensure resource is deployed inline with the equipment or product. To ensure customer are kept informed and for efficient resource utilisation.

You will ideally have



Time-management and planning skills Self-motivated and flexible team player, able to work under pressure Commercial Awareness High level of accuracy Experience within an administration environment. Excellent Customer Service skills Conflict resolution skills Ability to make decisions independently PC literate - Word and Excel Ability to prioritise work effectively and meet deadlines. Good verbal and written communication skills

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect


We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future.

In return for your commitment, we can offer you:

Flexible and hybrid working in line with role requirements An inclusive workplace Excellent package with solid basic, strong bonus and company benefits including: + A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
+ Flexible retirement plan
+ Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
+ Company car / car allowance (role-specific), cycle to work scheme
Career development and life-long learning opportunities Opportunity to join a global company

Life at Ricoh:

Ricoh's Core Values

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.



For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

Be part of something bigger

Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.



By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here.




We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.



Striving for inclusion and diversity isn't just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.



To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.





Click here to learn more about life at Ricoh.





FUNCTION###

Annuity and Services

LOCATION###

Office Based - Northampton

CONTRACT TYPE###

Permanent

CLOSING DATE###

22-May-2025