Job Description

Hours of work: 37 (Monday to Thursday 09.00 - 17.00 & Friday 09.00 - 16.30).

Purpose of the role:

As part of the Customer Field Service Team you will be frontline of the business. Ultimately your success will rest upon the delivery of the highest standards of service and customer satisfaction for the whole SSG customer base.

Specifically to provide exceptional customer support for the business, carrying out tasks as detailed below

Key responsibilities:

First line contact with our customers Triaging Service email in box and directing/dealing with as necessary Answering incoming calls for the department, triaging calls for Regional Co-ordinators Opening work orders for breakdown calls Chasing Purchase orders from customers Customer requests for information, RAMS, copy reports etc Chasing reports from engineers and liaising with Lead Engineers for remedials works Providing ad-hoc support to other team members

Skills:

Proven administration capabilities Able to work to demanding deadlines. Proven customer service experience. Effective communication skills over all media. Self-motivated decision maker. Must be solution oriented. Strong analytical skills / excel skills. Strong Team Player

Functional experience:

Essential:

Service team/customer support across regulated industry. Compliance and reporting.
Preferred:

Previous training experience in a technical role.

Benefits:

Pension scheme Simply Health Benefit (company funded at level 1, upgrades available) - employees can claim money back towards the cost of medical check-ups, appointments, and treatments to help keep them physically and mentally fit. Employee Assistance Programme and on-site trained mental health first aiders. Regular company social events - summer & Christmas parties and seasonal celebrations.

About SSG:

At SSG we believe that human interaction is an essential part of the care giving process, and that good technology should enable caregivers to be free from unnecessary distractions, so they can focus on giving their patients the care they need, when they need it.

That's why, for almost 60 years, we have been developing smart solutions and technologies that connect people and systems to provide safer, heathier environments for both staff and patients in the acute care setting.

From our first electronic nurse 'call bell' system launched in 1964, that enabled patients in hospital to call for help, we have continued to explore ways that technology can work for our customers. Whether that is providing essential critical alarms, integrated communication systems or software solutions to enhance clinical workflow, our focus is on keeping patients safe, providing a calming environment, and giving our customers more time to care.

We are proud to be a British manufacturer, with a strong heritage in product design, build and installation. As technology advances, our digital solutions can help customers evolve with the ever-changing demands of the healthcare environment, preserving resources, reducing costs and improving patient care.

Our people are inspired and empowered to develop best in class solutions that have a positive impact on the patient and carer experience. As part of the Halma family, we are passionate about creating a safer, cleaner and healthier future for everyone, every day.

OUR PURPOSE - To create a world where every patient feels safe.

OUR VISION - A world where technology works for people, so that caregivers have more time to care for their patients.

OUR MISSION - We provide smart communication solutions, connecting caregivers, patients and data, to improve workflow and decision making, so that patients get the care they need, when they need it.

Job Types: Full-time, Permanent

Benefits:

Company pension Enhanced paternity leave Free flu jabs Free parking On-site parking Referral programme
Schedule:

Day shift Monday to Friday
Experience:

Administrative: 1 year (required)
Work Location: In person

Reference ID: Service Administrator