Job Description

Our client is looking for an enthusiastic, customer focussed and eager team player to join their rapidly expanding business. They are a Building Services company, providing Planned Preventative Maintenance (PPM) services to the commercial sector, i.e. commercial office blocks and retail/industrial parks. They are leaders in their field with a flawless reputation. All their contracts gained are through recommendations only, so they do not have to advertise for works. Our client maintains commercial property sites weekly/monthly and provide reactive works swiftly. Due to their continued ongoing success, they are now looking for a Service Administrator to join their growing team.

With their main office in Hemel Hempstead, this role will be located within their office in Caterham, with an occasional road trip to Hemel. The office is a very friendly open-plan co-worker environment which is super friendly and casual.

What will your working week be like?

This is a fantastic opportunity to join a business where you will be a core part of the team and pivotal to the business operation. Working within a SME family run business, you\'ll be part of a close-knit team who treat everyone the same - you\'ll be more than a payroll number!

• Daily checking and updating of online scheduling platform (ServiceM8) with work reports.
• Daily keeping clients informed of jobs scheduled and completion of Jobs.
• Daily updating external online portals of works completed.
• Scheduling and planning for Engineers jobs using Servicemate8 (training will be given).
• Ensuring engineers have full job details before they attend on site.
• Managing job sheets from engineers - ensuring jobs are closed and reports correct before Director approval - Servicemate8.
• Chasing sub-contractor job sheets and job attendance dates - ensuring all job sheets / certificates are received from sub-contractors and uploaded to relevant online platforms.
• Creating quotes / purchase orders / invoices - knowledge of these desirable.
• Answer incoming calls i.e., call outs from clients and general enquiries.
• Monitor email inboxes and respond to queries - MS Outlook
• Using MS TEAMS for document control and company meetings
• Monitor PPM schedules to check due dates for site maintenance services.
• Book and chase work attendance dates from subcontractors
• Dealing with call-outs efficiently and accurately and keep client and engineer updated along the way.
• Being aware of important urgent matters that may come in via phone or email and ensuring issues are escalated to the Directors as they occur.
• Prioritise urgent jobs but keeping in mind smaller less jobs and ensuring they are not forgotten.
• Creation of hard copy ring binder Log Books for clients, and ensuring contents are kept up to date.

Salary: \xc2\xa322,000 to \xc2\xa325,000

Location: Caterham

Hours: 35 hours per week, working between 9.00am and 5.00pm (possibility of 8.30am to 4.30pm)

Benefits: 25 days annual leave plus Bank Holidays and pension

Who will suit this role?

• Confident user of Microsoft applications along with ability to learn new platforms
• Ability to prioritise and manage own work schedule
• Think on your feet attitude and to be decisive, especially when receiving a call out from a client
• Keen eye for detail with excellent written and verbal communications
• Methodical and a good planner and must be able to prioritise
• Someone with experience working within facilities/building services or an M&E business will be an advantage
• Experience and understanding of purchase orders, quotations, and invoices

For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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