Job Description

Overview:
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). Responsibilities:

• Taking guests\xe2\x80\x99 orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checks I.D.s \xe2\x80\x93 for guests who appear to be under 25 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station \xe2\x80\x93 including pre-bussing & table maintenance
• Performing opening, closing & side duties \xe2\x80\x93 setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co-workers
• Creating memorable experiences
• Entertaining guests to create \xe2\x80\x9cRaving Fans\xe2\x80\x9d

• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well-groomed appearance (\xe2\x80\x9chaving a plan\xe2\x80\x9d)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC\xe2\x80\x99s 5 core Values and Mission Statement