Job Description

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We\'re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it\'s not just what we build that makes us different. It\'s how.
We empower passionate problem-solvers to collaborate, innovate and do their best work. That\'s why we\'re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we\'re just getting started. We\'re building diverse and inclusive teams around the world - because that\'s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.



The role
As our value grows, so does our need for extraordinary people. Technical writers at Checkout.com help build the next generation of financial products and online payment solutions through clear, consistent, and high-quality technical documentation. We use technical documentation to constantly advocate for the success of our users.
You\'ll join a team of technical writers working on a rich variety of projects, primarily the ownership of Checkout.com Documentation and our API reference . You\'ll collaborate closely with other writers, designers, and team members of varying seniority at the intersection of diverse functions including Design, Product, User Research, and Engineering!
The team
We are more than 40 people across Product Design, UX Research, Content Design, and Design Operations.
Hybrid Working Model: All of our offices globally are going 3 times per week onsite (Tuesday, Wednesday and Thursday). We\'ve worked towards enabling teams to work collaboratively in the same space, at the same time that we build globally and for scale. During your days at the office, we offer amazing snacks, breakfast and lunch options in all of our locations.
How you\'ll make an impact
With your knowledge and skills, you excel at creating concise and well-written technical product documentation and API references. You\'re a confident and empathetic editor, preferably with experience in a Software-as-a-Service (SaaS) business.
You\'re passionate about technology and the role that good written content plays in facilitating successful product integrations! You\'re no stranger to Agile workflows, and you have a keen understanding of the Docs-as-Code process with confidence in Git and the use of at least one static site generator. You\'re also be familiar with the OpenAPI (OAS) specification and its application in technical content development

Qualifications

What we\'re looking for

• You have experience producing clear, human-centered documentation in American English
• You are experienced in using and documenting APIs and complex software
• You have hands-on experience with different technologies in the discipline (Docs-as-code, Git, Jira)
• You put users at the heart of your work and understand the value of technical documentation
• You focus on the user journey, championing their success through content
• You navigate uncertainty with grace, openness, and a willingness to learn
• You\'re confident editing content created by other technical writers and fellow employees
• Experience with a CLI and testing APIs yourself
• You love learning - you\'re not the finished package, but you have ideas on how to get there

We\'d like to see

• Experience in online payments or in a Software-as-a-Service (SaaS) business space, online payments space, and/or in a B2B user ecosystem
• Experience in defining technical documentation strategies across small to medium sized projects
• Knowledge of the OpenAPI (OAS) specification
• Ability to read code in at least one programming language
• Experience in using analytics and user research to inform your decisions
• Experience promoting the writing process and techniques with non-writers
• You iterate and improve as swiftly as possible

Additional Information

The first 6 months

• Month 1 - you\'re familiar with the Checkout.com style guide, content patterns, and tone of voice and can see how and when to apply them. You\'re familiar with our tooling and main documentation repository structure and are comfortable fixing minor issues across documentation pages. You\'ve met the team and your core partners, designers, engineers, researchers, and product managers. You\'re developing an understanding of our product family and our competitive environment.
• Month 2 - you\'re familiar with the API reference repository structure and can comfortably make changes to the API reference. You\'re also regularly picking up new work from our team\'s backlog and have begun tackling more complex projects scoped by other members of the team. You\'re starting to identify areas for content improvement in your space.
• Months 3 and 4 - You\'re comfortable with the team processes and our ways of working. You\'re independently documenting new features. You\'re also regularly reviewing contributions to the documentation from other writers and other internal contributors. You\'re defining technical documentation strategies and owning future work for smaller projects. You\'re regularly participating in and contributing to technical content reviews.
• Month 5 - you\'re noticeably more comfortable discussing Checkout.com\'s products and advocating for our users. You understand how our products relate to each other. You\'re identifying areas of improvement for ways of working in the team and can articulate priorities and trade-offs.
• Month 6 - you\'re fully integrated into the team and are seen as articulate and knowledgeable in your discipline. You\'ve got a solid understanding of Checkout.com as a company, its products, and how they interact. You can define a technical content strategy that uplifts the overall Checkout.com experience. You are able to mentor and assist more junior team members.

Apply without meeting all requirements statement
If you don\'t meet all the requirements but think you might still be right for the role, please apply anyway. We\'re always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.
When you join our team, we\'ll empower you to unlock your potential so you can do your best work. We\'d love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We\'ll be happy to support you.
Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagram https://www.instagram.com/checkout_com/

eFinancialcareers