Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we\'re proud to be one of FORTUNE\'s 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xc2\xae 2022.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



The Company

Work matters. It\'s where we spend a third of our lives. And the workplace of the future is going to be a great place. We\'re dedicated to bringing that to life for people everywhere. That\'s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you\'re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Diversity, Inclusion, and Belonging (DIBs) are essential to our success. Diverse, inclusive teams and cultures, where everyone belongs and contributes to their fullest, are the best teams, teams that win and change the world. By aspiring to change the way the world works, we must embrace the uniqueness and authenticity of each of us and our partners and customers.

Our focus areas are: enable and empower our people, engage our communities and allies, and build our talent brand and hire inclusively.

Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

What you get to do in this role:

ServiceNow is currently seeking a Senior Technical Consultant with a focus in one or more of our product domains (Technology Workflow, Customer Workflow, Employee Workflow, Creator Workflow and Now Platform) to be responsible for the successful delivery of ServiceNow\'s solutions and services in a client consulting environment.

The Senior Technical Consultant is a key member of the overall implementation project team and expected to deliver thought leadership with deep subject matter expertise related to ServiceNow product capabilities and complimentary technologies. You will:

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications depending on the teams need
• Lead all technical aspects of project delivery and solution delivery
• Mentor field resources in implementation methodology, configuration and best practices
• Customer facing role with some travel within EMEA

Qualifications

To be successful in this role you have:

• Experience as part of a professional services organization; or equivalent education/experience
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• IT domain expertise related to ServiceNow product
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned area
• Experience with Web Technologies (e.g. JavaScript, Web Services, XML) and working in a SaaS environment.
• Excellent communication and presentation skills
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

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