Job Description

Location: UK - Mobile England, UK - Hatfield, UK - London, UK - Manchester, UK - Nottingham, UK - Reading | Job-ID: 204732 | Contract type: Standard | Business Unit: IT Consulting

Life on the team

We are currently seeking a Senior Solution Manager with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create customised solutions that effectively address their specific business challenges. Collaborating closely with clients and internal teams, you will be responsible for making sure proposed solutions align with industry best practices whilst being mindful of cost implications and technological advancements.

Your responsibilities will also include collaborating with our sales and pre-sales teams to create compelling proposals and presentations that highlight the value of our solutions. Additionally, you will play a pivotal role in shaping solution win themes, determining pricing strategies, and supporting negotiation efforts with clients.

If you\'re seeking a career opportunity that presents challenges and growth, and if you\'re passionate about engaging with customers on both technical and business levels, this role could be a perfect match for you. We value personal and professional development and are excited to welcome individuals who want to contribute to diverse business projects while working alongside enthusiastic colleagues. If you\'re in search of a dynamic environment that encourages growth and offers flexibility, don\'t hesitate to apply and join us on this exciting journey.

What you\'ll do

Leadership

• Leading the pre-sales team and delegating effectively to subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met.
• Leading the service and commercial negotiations (with respect to the IT managed service design) with support from the sales and pre-sales teams.
• Role model for Service Architects & Designers in terms of work ethics, engagement, and integrity.
• Lead and coach more junior team members.

Qualification

• Participate in the qualification of opportunities and customer requirements against Computacenter\' capabilities and strengths.
• Participate in Customer specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance.
• Solution strategy, architecture & design
• Support Sales to shape and create a winning sales strategy.
• Creation of solution strategy to align with / support the sales strategy.
• Lead and coordinate the overall pre-sales / pursuit / service design team.
• Accountable for adherence to the Way of Working (incl. all appropriate documentation / artifacts and approval gateways) within the services solution design team
• Analysis and effective management of requirements and mapping against core Computacenter capabilities.
• Development of IT managed service solutions aligned to standards where possible, and effectively managing variation from standard.
• Accountable for overall deal cost and effective management of risk and opportunity in a deal.
• Support Sales Specialist in the assessment & validation of overall cost consolidation with respect to market / price benchmarks and target pricing.
• Lead and coordinate the creation of a bid response that articulates agreed win themes, Computacenter value and the return on investment to support the client\'s internal business case.
• Effective internal and external stakeholder management.
• Navigation of IT managed service opportunities through deal assurance
• Support the Sales Specialist with navigation through internal governance.
• Lead the creation of, and be a key member of the team, delivering presentations and supporting bid material at a senior customer level.

Contract negotiation

• Support the Sales Specialist and Group Legal with all commercial aspects and legal aspects of the contract.
• Lead contract negotiation from a service perspective.

Delivery Initiation

• Support Transition & Transformation during service delivery initiation and handover to Service Team after contract signature.

Proposition Development

• Represent the customer perspective in the qualification and creation of new differentiating propositions.
• Promote nominated Propositions into the sales force, working in tandem with the Service Design experts on that proposition to ensure awareness of market trends, customers buying behaviour and competitor threats.

What you\'ll need

• Professional experience in IT services, including 3 years in a pre-sales or solution management role in the managed service & outsourcing industry.
• Experience of pre-sales / Solution Design Processes and ownership for decision making for complex, international IT managed services engagements.
• Experience of sales processes including ITT / RFP qualification, ITT / RFP responses, deal structure, presentations, contract negotiation and closure.
• Ability to self-motivate.
• Leadership and ability to motivate and drive teams.
• Deep knowledge of IT and industry standards (for example, ITIL, IT4IT, LEAN).
• Ability to build relationships and communicate effectively at senior / board levels.
• Ability to influence the sales team and customer through sound and well-structured thought processes supported where necessary with articulate and concise written work.
• Ability to articulate value propositions against customer issues in support of sales process.
• Understanding of contracts and service contract structures for clients and external partners.
• High level of competence and experience with technical writing.
• Ability to write IT managed service contract artefacts, including Schedules, Appendices, and document Contract Change Notifications.
• High degree of strategical, analytical thinking and problem-solving capabilities.
• Ability to stay focused and decisive in uncertain and unstructured situations.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world\'s greatest organisations, driving digital transformation, enabling people and their business.

Computacenter