Job Description

Senior Service Advisor

Here at Donnelly Group we are recruiting for a motivated Senior Service Advisor to join our team at our Dungannon showroom.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

We are looking for someone who is looking to take the next step in their career and move into a Senior Service role.

About the role

You will welcome all customers to the department, organise department bookings for service.

The role also involves prospecting for Service Work to encourage customers of special offers available to them. You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.

This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.

This role involves co-ordinating with the Sales teams, Workshop, Parts and Service.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunites employer

The company reserves the right to expand the short listing criteria to facilitate the short listing process

About the company

As Northern Ireland\'s largest family-owned motor retailer in Northern Ireland, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.

Required Criteria

• At least 2 years experience in a similar role
• Knowledge of vehicle parts would be advantageous;
• Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
• Excellent organisation and time management skills
• Computer Literature and a working knowledge of Kerridge is preferable
• Professionally presented and posses a good work ethic;
• A full driver\'s licence as driving duties is involved.

• Customer Service
• Effective Listening
• Responding to Customer Needs
• Exceeding Customer Expectations
• Working Under Pressure

Donnelly Group