Job Description

Why choose Reiss?


With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.


Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.


For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.


What's the role about?


Join our dynamic Retail team as a Senior Sales (Keyholder) you'll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.


Who you are


Previous experience of supervising a team

Strong background in a customer facing role ideally within a premium or luxury environment

Ability to guide and coach others

Flexibility and ability to adapt to changing priorities

Ability to work in a fast-paced retail environment

Have excellent communication and interpersonal skills

Have excellent organisational and decision-making skills

Excels under pressure

What you'll be doing


Delivering a premium, genuine and tailored customer service experience which exceeds our customers' expectations

You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth

Drive sales by monitoring the team's KPIs and leading by example with exceptional service

Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team

Providing an in depth knowledge of our brand and our products to our customers and your team

Actively engage and undertake duties that supports the store operations

Delivering team briefs and contribute to team meetings

Supporting the store management in assisting with team development

What we'll do for you


Business wear allowance

Employee discount up to 75%

Sales and service bonus scheme

Refer a friend bonus scheme

Long Service bonus scheme

Contributory pension scheme

Structured training and development programs

Employee Assistance Programmes: Retail Trust and Life Works

25 days of holiday

And many more

If you want to start your story at Reiss as our Sales Manager, don't miss out - apply now!


#WeAreReiss


We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.


It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.


We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you