Job Description

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Salary & Benefits-

We offer a salary from 44,586 - 55,733 per annum depending on experience

Annual performance related bonus Attractive pension scheme (up to 10% company contribution) Development opportunities in line with the Senior Relationship Manager progression plan 25 days annual leave plus bank holidays - plus an extra wellness day! Life assurance cover of 4 times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Bradford / Hybrid Working

Work type: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Senior Relationship Manager to join the Customer Experience team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.




We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.




New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Experience are a key part of how we plan to meet the changing expectations of customers and regulators.





Since April 2017, non-household customers in England have the option to change their water and sewerage retailer in the same way as customers can do for gas and electricity. This is a great opportunity to be involved in Yorkshire Waters Wholesale Market Team, the non-household world and contribute to excellent wholesale performance in the market.

Where you fit in:

This is a really exciting opportunity to join a high performing team within Yorkshire Water's Customer Experience function in a brand new role, leading a brand new team.

As our Senior Relationship Manager you will -

Oversee new and existing wholesale contracts, bulk supply agreements and variations between Yorkshire Water, non-household retailers and New Appointments & Variations (NAVs) for the provision of wholesale and bulk supply services. Manage relationships with a number of internal stakeholders to ensure strategies are in place to drive performance improvement with a particular focus on R-MeX, the non-household retailer measure of experience Ensure effective strategy is in place and adhered to so commercial, business to business agreements and relationships are managed in positive, commercial and compliance focused manner to achieve business objectives and targets Manage risks and issues relating to the respective commercial agreements, escalating to senior stakeholders accordingly Lead a small team of specialists responsible for providing excellent relationship management to both retailers and NAVs Represent Yorkshire Water at various industry forums to gain insight to upcoming change and influence direction of non-household and NAV markets Travel will be required for face to face retailer and NAV visits, this may involve overnight stays - driving licence required with no more than 6 points

What skills & qualifications you will need:

Previous experience of contract management Excellent influencing, negotiating and communication skills Ability to build effective business to business relationships Previous experience of developing strategy and ensuring this meets customer needs and requirements Ability to understand complex regulations and communicate them in simple terms Strong stakeholder management skills (internal and external of all levels)

You will also benefit from having:

A strong understanding of the non-household & NAV market and the associated processes People leader experience Good understanding of relevant legislation especially Water Act and Market Codes An understanding of commercial finance



Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in Contract Management and excellent stakeholder management skills and want to help us deliver great service for our customers then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Please apply online and submit a CV and covering letter outlining your suitability for the role.

Recruitment Process -

Closing date -1st May, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.




All our roles are subject to a medical questionnaire, and further medicals when required.




We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.



If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.




Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.





No agencies please.