Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title:

Senior Receptionist

Location:

The Gables Veterinary Centre

Job Type:

Full-time, Permanent

Hours:

37.5 Hours per week


As a member of our Reception team, we have an exciting opportunity for an experienced Senior Receptionist to join our practice in East Yorkshire. This role will give you the opportunity to enhance your skills in a leadership position whilst being front of house delivering exceptional care to our customers. To support you in being successful in your role we offer development opportunities with BVRA programs.


We are looking for someone with outstanding Client Care standards to join us in our new role of Senior Receptionist. The Senior Receptionist is a key role in leading and empowering our Reception team to deliver a gold standard service to our clients, pets and visitors to the practice.


This is a permanent full-time position working 37.5 hours per week. Monday- Friday with occasional Saturday morning when covering holidays.


You will report to, and work closely with your line manager, to lead and support our Reception team.

Welcoming all clients and visitors to the practice. Answering telephones and diverting or taking messages ensuring prompt delivery and accurate details. Monitoring practice email and directing enquiries to the relevant department Accurately inputting patient data to the computer system as required. Dealing with all general enquiries, explaining procedures in place and making new and follow up appointments. Processing repeat prescription requests ,ensuring the pharmacy receive in a timely manner. Advising patients of relevant charges, taking payments and providing receipts and invoices where applicable. Working as a team to assist the Practice Manager in the debt recovery process.

Alongside your day to day duties, your role and responsibilities

will be:

To be efficient, professional, and helpful to all clients, under all circumstances. Assist the Practice Manager in the smooth running of the Reception Team. Continually monitor and respond to client feedback, and with the support of the PM, action any suggestions to improve our service. Implement and communicate any new services to ensure gold standard care is provided. Demonstrate positive leadership to motivate and boost employee morale. Line manage 2 members of the reception team. Build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service. Work with the reception team, being present on the desk and leading by example. Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.

Benefits:

5 weeks holiday + bank holidays + Birthday Leave Extensive free online Linnaeus CPD program Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Wellness program including: + Employee assistance program
+ Eyecare voucher scheme
+ Free annual Flu jab
+ Cycle to work scheme
Recruitment referral reward scheme.

The Gables Veterinary Centre is a well established small animal practice. Our friendly team of vets , nurses, and receptionists are all committed to providing excellent care to pets and giving the branch a family friendly environment.



At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Program which is available for everyone.



If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition Coordinator Sofia at sofia.thackray@linnaeusgroup.co.uk


#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk