Job Description

• Title: Senior Quality Manager

• Location: US remote

RWS

The Enterprise Internationalization Group (EIG) is part of the RWS Group, a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.

We work with over 80% of the world\'s top 100 brands, more than three-quarters of Fortune\'s 20 \'Most Admired Companies\' and of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Founded in 1958, RWS is headquartered in the and publicly listed on , the London Stock Exchange regulated market (RWS.L).

For further information, please visit:

About Enterprise Internationalization Group (EIG)

The Enterprise Internationalization Group (EIG) enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world\'s most innovative businesses.

Job Purpose

As the Sr. Quality Manager, you will drive quality standards across the TrainAI program and ensure that all quality services, solutions, and related initiatives meet our business objectives and serve the strategic growth.

Right now, we are looking for a skilled AI professional whose primary focus will be the improvement of our quality framework and processes within the data services team for TrainAI. You\'ll be able to directly influence how the supporting tools are developed and tailored to our specific needs from quality perspective, you\'ll create strategies and drive projects around effective data collection, and you will lead and guide a team of quality specialists.

This is a senior role that will require both strategic oversight as well as a strong hands-on approach on a task level.

Key Responsibilities

• Manage quality within the TrainAI domain, prepare quality strategy and procedures
• Lead a team of Quality Specialists ensuring the quality standards are aligned with customer and business objectives
• Work closely with the program director, solution architects, quality specialists and other internal specialists to find the best solutions how to improve the quality framework and the tools we are using.
• Define the quality management concept and QA methodology and policies and ensure you and your team are providing quality support across all customers
• Review, prioritize, and track progress of issues that affect the quality of services provided to customers
• Ensure operations are provided with the best possible outsourcing solutions considering price, quality, and expertise

Skills & Experience

• Strong experience with data collection, data validation, and/or data annotation projects is key as we\'ll need you to identify possible issues/errors and prevent them with a solid quality strategy and procedure around AI projects
• Experience with managing quality within AI domain
• Client facing experience highly preferred
• Experience in working with international teams and stakeholders, and in executing strategies to deliver solutions
• Strong verbal and written communication skills including the ability to cultivate internal and external relationships and work effectively cross-functionally
• Experience in a leadership role and direct management is preferred

What we offer

• An exciting company - we work with some of the most innovative brands in the world, and our employees are true professionals with unique skills
• A great team of people who are fair, open-minded, and friendly - and always ready to support you as much as possible
• International, English-speaking environment
• Semiflexible working hours
• Interesting challenges, trainings, and other internal opportunities to support your growth
• Fair compensation, bonuses, and a comprehensive benefits package

Benefits:

• Amazing benefits! (Seriously!)
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• 401(k) Retirement plan with company match.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
• The rare opportunity to impact how organizations communicate globally. There\'s a reason we work with 90 of the top 100 brands.

Base Pay:

$70,000 - $90,000 / year

FLSA Status: Exempt

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

Life at RWS - If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

Work Location:

Remote candidates residing and working in the following states will be considered for this position: California, Colorado, Florida, Illinois, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Texas, Washington, Wisconsin.

RWS embraces and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit:

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

RWS values

Get the 3Ps right - Partner, Pioneer, Progress - and we\xc2\xb4ll Deliver together as One RWS.

Category

Project Management

Job Type

Full-time

RWS