Job Description

( Senior ) Product Manager - Merchant Onboarding (Maternity cover 12months)

About Paysafe:

Paysafe (\xe2\x80\x9cPaysafe\xe2\x80\x9d) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at .

About the Role:

The Product Manager for Merchant Onboarding will be a key asset to build the product vision and delivery of best-in-class merchant onboarding experiences. We are under a huge transformational and consolidation project where we aim at creating the best onboarding tool in the industry.

We board merchants directly and through our ISV & ISO partners. The key focus is to help create products - online and API based - which will allow our merchants and partners to take advantage of our global card processing, wallets, and other payment product capabilities. Although this role will be more focused on the API and the provisioning flow, expect interactions and collaboration to enhance the online experience too.

Working very closely with other product managers for the Developer Center and business portal, this individual will be responsible for streamlining and delivering a quick, smooth, and compliant set of tools for boarding merchants to the Paysafe platform and leverage its full capability.

Given that we operate in several geographies in the world, it has to be mentioned that the onboarding capability should be available in different flavors to all our

business lines and geographies.

What You\'ll Do

Own the onboarding API that will be in synch with the online onboarding tool.

Focused on automating the end-to-end experience for different products and geographies.

Working with Direct Merchans, ISVs, ISOs, Resellers and Referrals to understand needs.

Deeply understand the needs of current and target merchants and partners through quantitative and qualitative customer research

You develop a deep understanding of merchant pain points to apply for merchant accounts to process card, direct debit, and alternate payment methods

Work with product leaders and stakeholders to understand the needs of merchants across all Paysafe merchant acquiring channels and geographies

Attention to Detail & focus on results is paramount. You need to be the voice of the merchant in every conversation

Work with other product managers, technical writers, and integrations teams to create the API reference documentation, client libraries, and integration support documentation

Manage products at different stages of their life cycle and develop strategic roadmaps for them with a focus on consolidation and improving merchant boarding and integration experience

Work with Infosec, privacy, risk, legal & compliance teams to make sure that our products are secure and compliant

What you are:

6+ years of overall work experience, with a min of 3+ years in product management and preferably in payments/online space.

You have a deep understanding of merchant onboarding experiences, and you want to redefine those tools and challenge the status quo.

Technically astute and well versed in concepts such as APIs, SDKs, microservice architecture, etc.

Strong understanding of merchant and payment service provider needs to support different segments of consumers and merchants

You rely on influence and not on position power. You\'ll collaborate with Sales, Marketing, Compliance, Risk, Operations, and Finance teams

Prior work experience dealing with payment gateways, building checkout products, and javascript development kits.

You have a great sense of design, user experience, and usability.

You have a track record of building products and services that serve a large customer base

Prior experience working in a diverse, multicultural and global company is an added advantage and driving transformation via a global roadmap

You are comfortable communicating with business stakeholders, Engineering, Design/UX, and Analytics teams verbal and written communication skills and capacity for articulation.

Decent technical knowledge and skill to speak authoritatively on the technical aspects of payment method integrations.

Engineers with a business background or a business degree are preferred.

This is a list of skills we are looking for the job. If you feel you can make a positive impact on Paysafe onboarding tools and do your best to change how merchants are onboarded in the industry, please, apply even though you do not meet all those requirements.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

With offices in Canada, USA, EU, India, and the UK, Paysafe Group PLC offers individuals an opportunity to join a fast-moving global company.

We take pride in our employees and offer excellent remuneration and benefits, as well as a positive, rewarding, and fun work environment.

Are you ready to take your career to the next level?

Join our team that is inspired by a unified vision and propelled by passion.

Paysafe