Job Description

Are you experienced Process Improvement Analyst looking for your next challenge?We've got a fantastic opportunity for an experienced Senior Process Improvement Analyst to join our Business Architecture and Process Improvement team at Sovereign Network Group (SNG).Based from our office in Basingstoke, you'll combine home and office working to ensure a positive work / life balance. There may be some travel required with this role to our other offices, so you should be happy to travel and have access to transport.What you'll be doingAs Senior Process Improvement Analyst, you'll support our Business Process Delivery Manager to deliver, enhance and maintain a comprehensive catalogue of process maps across SNG, through a Centre of Excellence (CofE) model. Managing a team of Process Improvement Analysts, this role plays a crucial part in driving and delivering process initiatives that lead to business improvements, efficiencies, and measurable results in alignment with SNG's strategic objectives and policies.Responsibilities include:

• Working across the business to map and improve business process maps, driving a culture of process improvement, supporting the development of a centre of excellence in line with the business process Improvement framework
• Managing the Process Improvement team, providing clear direction, providing support and encouraging a culture of high performance, and continuous improvement Working with customer experience teams to review pain points in the customer journey and discover improvement opportunities through root cause analysis
• Supporting the Process Improvement Delivery Manager to maintain a pipeline of process improvement opportunities in alignment with business needs
• Managing resource demand for Process Improvement Analysts, workload and priorities, ensuring effective utilisation
• Developing and generating regular process initiative delivery reports to demonstrate the impact of process improvements on organisational performance

What we're looking forYou'll need to have demonstrable experience within a similar role in process analysis or a related field, with previous experience managing and developing teams. You'll have experience in applying BPM standards and frameworks, such as BPMN, Lean, Six Sigma, APQC and other continuous improvement practices. You'll also need:

• Demonstrable experience in the design, improvement and implementation of business process models using BPMN and process modelling tools and software (e.g., Signavio, Bizagi, ARIS)
• Strong experience of change management practices, and project management principles, working in transformative environments with the ability to manage multiple projects, ensuring timely delivery
• Proficiency in using and maintaining BPM software and tools for process mapping and analysis (e.g. Adonis, Visio, ARIS, Bizagi)
• Demonstrable experience in managing and mentoring people, including setting performance goals, providing feedback, managing conflicts and facilitating professional development
• Proficiency in analysing complex data sets and processes to identify trends, inefficiencies, and opportunities for improvement to articulate return on investment
• Understanding of how to integrate control activities into business processes to comply with regulatory standards, relevant laws and business rules
• Excellent communication skills, with the ability to present complex information clearly and persuasively to stakeholders at all levels
• Strong stakeholder management expertise, building effective relationships
• Expertise in planning and facilitating workshops across large diverse groups

What you'll receive from usWe have some fantastic benefits on offer at SNG including:

• xc2xa3450 flex-pot annually to put towards benefits of your choice
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Private medical insurance, dental insurance & critical illness cover
• Wide range of training courses available to support your career development

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion Strategy and believe that diverse talent makes us stronger. Take a look at our careers site to learn more about us and our values.It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!

Sovereign Housing Association