Job Description

This is a key role within our organisation and exciting time to join Walsall Healthcare NHS Trust as we embark on our ePMA journey. The post holder will act as a specialist Lead Technician, providing technical support, configuration and testing expertise, and superuser status for the Electronic Prescribing and Medicines Administration System(s)

(ePMAs) utilised at WHT. This will include the development and maintenance of the ePMA system(s), meeting the current and future needs of the Trust and leading the change control processes around this.

The post-holder will:

Support the Lead Pharmacist - ePMA and the Principal Pharmacist - ePMA and Digital Medicines Management in implementing ePMA (including software and hardware).



Work together with partners such as IT to ensure that the ePMA system is used to support medicines optimisation initiatives.



Support the Lead Pharmacist - epMA and the Principal Pharmacist - ePMA and Digital Medicines Management in developing reports and dashboards to maximise the benefits of the ePMA system and demonstrate its effectiveness in medicines optimisation.



Support and help provide training for ePMA for all staff groups across the Trust.



Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The 170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.



A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.



We are committed to welcoming and making everyone feel valued at Walsall Healthcare NHS Trust and embody the Trust's values and behaviours. We promote a culture on based on fairness, respect, honesty and trust with both patients and staff being at the heart of all that we do.



To support the implementation, maintenance and future development of the ePMA system, working closely with the Pharmacy ePMA team and Trust ePMA project team.



To be a superuser for the ePMA system, developing routine housekeeping of the system to ensure optimal performance and contributing to the development of business continuity plans.



To ensure there is clear and transparent processes and timeframes for the completion of changes and developments to the EPMA system(s) that can be measured and reported upon.



To maintain and update drug template files for the ePMA system and implement the required medicine configuration workflows so they are reproducible through testing to provide clinical assurance.



Ensure the governance arrangements are implemented regarding workflows and drug template files.



Contribute to troubleshooting complex issues identified by users with the ePMA system , facilitating training where required.



To liaise with the external supplier as required to manage complex system issues, faults, downtime and upgrades.



To help develop, put in place and be part of a robust clinical and operational governance structures and processes around the EPMA system(s), including their use by all Trust staff and development or changes to the system(s).



To analyse and interpret complex data from the ePMA system to produce reports and communicate this to the wider Trust.



To help facilitate improvements in digital literacy for Pharmacy staff in conjunction with the training team in readiness for ePMA implementation.



Prepare risk assessments associated with the use of ePMA systems for grading and action by the Lead Pharmacist for ePMA.



To write and develop Trust procedures for the ePMA system.



Liaise with medical, nursing, midwifery, allied health professionals and support staff to ensure effective use of ePMA.



Support the development and monitoring of error monitoring systems for ePMA.



To help develop and be responsible for managing and achieving Key Performance Indicators and other such targets for their area(s).