Job Description

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Senior Pensions and Benefits Administrator

Worcester based with a balance of home and office working

27,521 - 28,970 per year

35 hours per week - Part time 28 hours or over considered

We are looking to recruit a Senior Pensions and Benefits Administrator to join our Reward and Wellbeing team within the wider People Services function based in Worcester. Our team plays a crucial role in developing policy and business-focused solutions for pay, recognition, employee benefits, pension and wellbeing for the Group. This is an exciting opportunity to join a friendly team committed to delivering value to our colleagues. As the Senior Pensions Administrator, you will report into the Pensions Specialist and be responsible for administrating our pension schemes as well as providing support for our employee benefits.

The role of Senior Pensions and Benefits Administrator will include:

Pension Payroll Processes:

Support the accurate and timely delivery of pension payroll processes, including automatic enrolment procedures and submission of reports to pension schemes, ensuring compliance with legislation, contractual requirements, pension scheme rules, and Group policy

Guidance and Advice:

Provide clear guidance and advice, acting as the first point of contact for pension queries and taking ownership for their accurate resolution

Employee Benefits:

Provide support and cover for employee benefits administration, including responding to queries, reporting, and maintaining data on the online employee platform

Record Maintenance:

Complete, maintain, and monitor accurate records to ensure appropriate audit trails and compliance with relevant legislation, minimizing risk to the company

Stakeholder Relationships

: Develop and maintain good working relationships with third-party providers and internal stakeholders, including people services, payroll, finance, and communications. Ensure any issues are identified and dealt with appropriately, escalating where necessary

Communication and Promotion:

Support the delivery of pension and employee benefit communication and promotion activities to improve employee engagement with the Group's reward and wellbeing package

Process Improvement:

Make process improvement recommendations within the remit of the role

Project Support:

Support reward and wellbeing projects

Skills and experiences:

Previous experience in a similar administrative role, ideally within HR, payroll, finance or consultancy An excellent communicator with experience delivering customer-focused services and handling confidential information with the highest level of integrity Numerate with the ability to produce reports and analyse large data sets using excel Exceptional attention to detail and accuracy Highly organized with the ability to prioritise tasks and workload Understanding of pensions and employee benefits Proficient user of Microsoft packages including Excel, Word, Outlook and Teams Some experience with SAP HR systems is desirable Ability to deal sensitively and with discretion

Why work for us?

One of the UK's leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:


25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata) A pension scheme with matching employer contributions from Sanctuary up to set limits Life Assurance Employee Volunteering scheme Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues 27,521 (rising to 28,970 per annum after 12 months, subject to satisfactory performance)
This is a hybrid role with a balance between home and office working, it is expected that you will attend the office at least 3 days per week.


(if the link is unavailable please visit the Sanctuary careers website)


Closing Date: 12 May 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it's like to work for us, take a look at our


Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.


We work closely with the Home Office in order to prevent unlawful working.

Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.