Job Description

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we\'re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

This role sits within the Digital Operations Team (currently 2 members) whose remit is to elevate the online post-purchase experience for guests. Working closely with Guest Education Center (GEC which is our contact center), Logistics, Finance, Digital Marketing, Product and Omni the Digital Operations Team focuses on enhancing the delivery and return experience, making it channel and market relevant.

a day in the life: what you\'ll do as an Operations Lead, Digital Fulfillment

In this role, you will be responsible of the fulfilment performance of the market place channel. This includes:

• Set up order management processes and reporting tools for market places orders (order monitoring for outbound and inbound, fraud management, forecasting, SLAs and KPIs), monitor and analyse performance.
• Enhance, homogenise and future proof processes and reporting for existing and new digital distribution channels, lay out operational best practices in digital fulfilment for International.
• Work cross functionally with other partners across the organisation to support the delivery and rollout of additional carriers and shipping services.
• Collaborate with Market Place team to define and implement future MP distribution models
• Input into other and future Digital initiatives relating to fulfilment and payment: impact analysis, operational assessment

Qualifications, skills & experience

• Experience with digital B2B and/or D2C distribution within a mid/large international organisation
• Volume forecasting
• Understanding of Product and Technology processes and tools

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working.

Role Classification

This role is classified as Hybrid under our global SSC Hybrid Workplace Policy:

[Hybrid]

In-person collaboration is important, and much of the role can be performed remotely. Work is performed from the office at least 3 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

Lululemon Athletica