Job Description

Job Summary

We are seeking a dedicated and experienced

Hotel Senior Operations Manager

to oversee the day-to-day operations of our hotel, ensuring smooth and efficient service delivery. The ideal candidate will possess strong leadership skills and a proven track record in managing hotel teams to achieve operational excellence, enhance guest satisfaction, and maintain high standards of service. This role is pivotal in ensuring seamless operations, improving productivity, and implementing effective processes across all hotel departments.

Duties

Supervise and oversee daily hotel operations, ensuring adherence to brand standards, policies, and procedures across all departments, including front desk, housekeeping, food and beverage, and maintenance. Lead, manage, and motivate a diverse team of hotel staff, fostering a positive work environment that encourages collaboration, high performance, and professional growth. Develop and implement operational strategies and procedures to optimise efficiency, guest satisfaction, and productivity throughout the hotel. Monitor key performance indicators (KPIs) such as guest satisfaction scores, occupancy rates, and financial performance to assess operational effectiveness and identify areas for improvement. Collaborate with departmental managers to ensure seamless communication, coordination, and workflow between front office, housekeeping, F&B, and other key hotel functions. Organise and conduct regular staff training and development programs to enhance the skills and knowledge of team members, ensuring they meet the highest service standards. Prepare detailed operational reports for senior management, highlighting performance trends, challenges, and opportunities for operational improvement and growth. Ensure full compliance with local health, safety, and environmental regulations, as well as hotel-specific policies and procedures, to maintain a safe and secure environment for both guests and staff. Monitor guest feedback and take corrective actions where necessary to enhance the guest experience and resolve any operational issues promptly.

Skills

It is essential to have proven leadership abilities with experience in managing hotel teams for a minimum of 5 years, ensuring high levels of service and operational efficiency. Strong organisational skills with the ability to manage multiple departments and tasks simultaneously in a fast-paced hotel environment. Excellent problem-solving abilities, with a track record of making decisions under pressure to resolve guest issues and operational challenges. Effective communication skills, both verbal and written, to liaise with staff at all levels and communicate effectively with guests. Proficiency in hotel management software and other operational tools used in hotel operations management. Strategic thinking with a focus on continuous improvement, cost control, and innovation to elevate hotel operations and guest experiences. A strong understanding of hotel industry trends, customer service standards, and best practices to drive operational success.
If you are passionate about hotel operations and have the skills and experience to lead a dynamic team in a hospitality environment, we encourage you to apply for this exciting opportunity as a Hotel Senior Operations Manager.

Job Type: Full-time

Pay: 32,000.00-35,000.00 per year

Schedule:

Monday to Friday Weekend availability
Work Location: In person