Job Description

Job Details:

Salary Range: \xc2\xa350,757 - \xc2\xa353,799 per annum
Work Location: 43 Beavor Lane, Hammersmith, W6 9BL
Hours per week: 36
Contract type: Permanent
Closing date: 21 August 2023
Interview date: 5 September 2023
Contact details for informal discussion: Mohammed Basith, Law Enforcement Manager at

Advert Text:

At Hammersmith & Fulham, we are ambitious in reforming the Council to ensure this is a place for everybody. Within the Environment Department, the Law Enforcement team works with a wide range of services to help make the borough an attractive place, one that is safe, clean, and green and one in which our residents take pride.

London Borough of Hammersmith & Fulham prides itself on being a great place to work as well as one of London\'s most compassionate and caring councils. Our team\'s highly varied workload focuses on delivering outcomes for residents whilst working alongside a range of internal and external partners such as the Community Safety team, waste management, housing, the Police, and other front-line partners.

To apply, you must have extensive experience in waste management and environmental enforcement and extensive knowledge of formal and informal enforcement procedures, including preparing case files and attending court. You must have experience with fixed penalty notices and appeal arbitrations. You must also have an extensive understanding of the Anti-social behaviour crime and Policing Act 2014, the Clean Neighbourhoods and Environment Act 2005, and the Environmental Protection Act 1990.

To deal with the significant daily challenges and high volume of enquiries, the ideal candidate will need to be able to work flexibly, communicate clearly, work efficiently and effectively in a team environment, and be committed to high standards of customer care.

LBHF takes a proactive stance in addressing anti-social behaviour, nuisance issues, and environmental crime, and you will assist in enhancing this. Our mission is to be the best council. To do this we need the best people to help build our vision. If you\xe2\x80\x99re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please refer to the for more information.

Role Responsibilities:

The role of a Senior Operations and Investigations officer involves working closely with the Law Enforcement manager to provide support to the Law Enforcement Team. You will also act as a deputy when the manager is not present. Your responsibilities will include implementing interventions across all areas and ensuring all services are delivered to the highest standards. Collaboration and partnership work is vital to this role, and you will be responsible for monitoring all aspects of service delivery, identifying areas for improvement, and introducing further efficiencies to ensure effective service delivery.

As a Senior Operations and Investigations officer, you will be responsible for delivering a wide range of services that improve the quality of life for our residents. The Senior Operations and Investigations officer will use various tools and powers to address anti-social behaviour and environmental issues in the borough. You will be responsible for designing and leading educational and enforcement projects and managing the performance of the Council\'s commercial waste enforcement contractor.

This job requires innovative solutions to complex and legislative issues. You will respond to customer, resident, MP, and member enquiries and complaints via casework. You will work with eight seniors to conduct investigations and inspections and design initiatives to deter anti-social behaviour and reduce environmental crime. You will ensure all service requests are resolved promptly. You will also support officers in guiding, triaging, and resolving complex issues, liaising with internal and external partners to establish new processes or amend existing ones. You will oversee all back office functions, including the FPN appeals process, and develop new working practices to ensure efficient and effective service delivery 24 hours a day

This job requires you to take a leading role when working on local initiatives and forge links with internal and external partners such as Police, outreach teams, and contractors.

People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining \xe2\x80\x98who we are\xe2\x80\x99. We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:

Complex problem-solving
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

Critical thinking
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

Creativity
You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes.

People management
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

Coordinating with others
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

Emotional intelligence
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills.

Judgement and decision making
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement.

Negotiation
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.

Service orientation
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.

Cognitive flexibility
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation.

Role Specific Qualifications:

• Possession of current and valid Community Safety Accreditation Scheme (CSAS) certificate is welcome. If not held CSAS security checks (NVVP2) will be undertaken and the passing CSAS will be required during the first six months of probation period. Current and valid CSAS is a condition of continued Employment.
• Full current manual driving license (provisional driving licences will not be accepted).

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer \xe2\x80\x93 committed to ensuring that our recruitment and selection process is inclusive and accessible.

Shared Services Partnership